This job listing has expired and the position may no longer be open for hire.

Continuous Improvement Analyst (Member Experience) at Space Coast Credit Union in Melbourne, Florida

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:


Space Coast Credit Union (SCCU), the largest state charted credit union in Florida, is looking for a Full Time Member Experience Analyst – (Process Improvement) to join our ONESCCU TEAM in Melbourne FL!

SCCU has been in business since 1951 and has over 5 billion dollars in assets.

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued.

SCCU Benefits:


  • ONESCCU annual Bonus opportunity!

  • Comprehensive Medical, Dental and Vision Insurance

  • Flexible spending account or Health Savings Account with SCCU matching contribution

  • Long Term and Short Term Disability coverage

  • SCCU Paid Term Life Insurance

  • Employee Assistance Program (EAP)

  • Paid Time Off

  • 401(K) Pre-Tax Savings Plan with SCCU matching 100% of the first 5% of employee contributions

  • Tuition Reimbursement Program

SCCU Financial benefits: save money every month!


  • Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc.

  • GAP coverage at half price

  • Fixed low rate credit card

  • Identify Protection at no cost

  • No fee accounts

Responsibilities:


  • Gather, analyze, and report data from multiple systems in order to measure key processes, member behavior, and overall trends with a focus on member experience.

  • Follows project management methodologies to prepare comprehensive plans for all process improvement initiatives.

  • Works with cross-functional teams, communicates regularly, backs up action plans with deadlines and progress reports, and drives issues to closure.

  • Identifies member and financial impact associated with implemented process improvement recommendations.

  • Establishes and maintains business relationships with appropriate business partners, both internal and external.

  • Consults with and assists management by conducting analysis and interpreting data; uncovering issues, trends, and making recommendations for improvement and innovation.

  • Applies analytical/quantitative approach to problem solving – knows how to obtain and use data, and comfortable with statistical concepts.

  • Keeps informed of new developments, methods, and techniques in member experience.

  • Develops and manages member advocacy group by recruiting and retaining said members, creating surveys and analyzing.

Communications:


  • Disseminates SCCU policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings to foster effective communication.

  • Works with peers and/or other departments to consistently measure the effectiveness and team and makes recommendations for ways to improve the member experience.

Minimum Qualifications:


  • Bachelor’s Degree in Business, Finance,

  • Five to eight years’ experience in one of the following areas: analysis, project management, quality, or leading teams; or equivalent combination of education and experience.

  • Accomplished at setting priorities and multi-tasking.

  • Continually seeks better ways of doing business.

  • Questions assumptions and traditions while understanding their reason for existing.

  • Proficient in MS Office.

  • Ability to read, analyze and interpret financial statements, technical procedures, or governmental regulations.

  • Six Sigma Black Belt preferred.

Education and/or Experience:


  • Bachelor’s Degree in Business, Finance, or related field.

Schedule:   Full Time Monday thru Friday 8:00am – 6:30pm

See Job Description





More jobs in Melbourne, Florida

Purchasing - Procurement
about 7 hours ago

Thales Avionics, Inc. (IFE)
$120,000.00 per year
General Business
about 8 hours ago

Jackson Hewitt
General Business
about 12 hours ago

RetailData
More jobs in General Business

General Business
10 minutes ago

TriWest Healthcare Alliance
General Business
30+ days ago

TriWest Healthcare Alliance
General Business
10 minutes ago

TriWest Healthcare Alliance