Compliance Manager - Operations at Ent Credit Union in Colorado Springs, Colorado

Job Description:

Position Description:

The primary function of the Compliance Manager - Operations is to coordinate the credit union’s operational compliance with applicable international, federal and state rules, regulations and statutory requirements with a special focus on the Bank Secrecy Act, Privacy, Record Retention, Member Records, and Compliance programs. The Compliance Manager - Operations also serves as an enterprise-wide consultant in regard to typical organizational compliance issues to include regulatory interpretation, training, and compliance monitoring for existing and proposed credit union directives.

The Compliance Manager - Operations will oversee, develop, review and/or revise operational forms, agreements, processes, and disclosures to ensure compliance with applicable laws, rules and regulations for all operational functions. The Compliance Manager - Operations serves as a resource dealing with day-to-day compliance issues that arise during financial transactions and handling of member accounts. The Compliance Manager – Operations must ensure the credit union, affiliates and employees understand and abide by internal and regulatory procedures.

As needed, the Compliance Manager - Operations will serve as a primary consultant for organization-wide operations compliance awareness and management, requiring a mastery of many, varied regulations, and a strong awareness of available legislative and compliance resources.

Essential Job Duties and Responsibilities: 

• Provide guidance and assistance in complex matters of regulatory, procedural, and legal issues as needed throughout the organization.


• Daily member related account decisions supporting Service and Call Center staff, and other non-lending back-office staff.


• Review and assist in the development of operational procedures


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  Assist in the training of employees by assisting employees directly and providing a resource to the Training Department.

  
  


• Provide periodic compliance communication, workshops, and training materials that support and advance staff awareness of regulatory and policy impacts to the organization.


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  Serve as secondary sources to participate in monthly or quarterly QA statement review,  rate information, member notices, and marketing materials etc.

  
  


• Assist Director of Regulatory  Compliance


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  Supervises staff to include mentoring, professional development, work review, and annual performance appraisals.

  
  


• Meets regularly with staff to communicate objectives and establish deadlines.


• Other duties as required

Minimum Formal Education Required for this Position:

Knowledge consistent with Bachelor’s degree in Pre-Law, Business, Business Administration, Risk Management or related field.

Minimum work experience:

7+ years’ financial institution experience in the areas of Operations, Lending or Regulatory Compliance or as a practicing attorney

Technical or specialized knowledge/skills:

• Broad knowledge of, and practical experience with, credit unions or other financial institution operating areas, functions, products and services and the laws and regulations which apply to credit unions, specifically those noted above.


• Knowledge of industry specific regulations and codes.


• Extensive knowledge of fair lending regulations.


• Extremely strong attention to detail.


• Excellent communication skills regarding a wide variety of topics to varied audiences.


• Excellent organization skills.


• Excellent written and verbal communication skills.


• Strong relationship building skills – kindness goes a long way.


• High level of expertise reviewing compliance documents, opinions, and regulations and recommending appropriate actions.


• Basic competency with the Microsoft Office Suite of products (Word, Excel, Outlook, PowerPoint, Access, Visio).


• (Preferred) Working knowledge of Archer GRC platform.

Certifications required:

• None


• (Preferred) BSA, NCCO and other specialized banking compliance certifications

Environmental, physical and psychological requirements: 

Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper and operating a telephone.   Demands for visual and auditory acuity are typical of an office environment.  Must be able to handle the stress of possible security incidents.  Must be able to maintain ability to calmly analyze emergent situations and recommend or take decisive action as appropriate.  Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances.  Must be able to lift up to 40 lbs.

Starting salary is at $83,158.80+

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