IT Engineer III at Ent Credit Union in Colorado Springs, Colorado

Job Description:

Staff in IT Engineering are responsible for researching, designing, developing, documenting, testing and deploying new technologies in order to enhance credit union operations.  They develop and apply models, processes, tools, standards, road maps and methodologies to support the organization’s technical infrastructure as it relates to systems, networks, servers, storage, databases, and telecommunications.  They ensure that new systems are implemented with adequate capacity and appropriate business continuity and disaster recovery capabilities.

Advanced IT professional providing technical leadership in multiple areas of the organization’s technical infrastructure and effectively contributing to technology innovation.

Essential Duties and Responsibilities:

Serves as a key technical resource and expert for multiple areas of the technical infrastructure.  Provides training and documentation for day-to-day support teams on backups, performance monitoring/tuning, proactive capacity planning, Disaster Recovery, granting user privileges/access, hardware/server/application/service monitoring, patching/updating, and group policy administration.

Creates technical blueprints, translating logical architecture into physical specifications.  Directs and oversees the implementation effort.

Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency.  Analyzes cross-technology/platform issues and addresses problems factoring in an understanding of the current and future architecture. 

Leads the evaluation of new technologies relative to their domain(s).   Proposes technology investments supported by a thorough technical analysis and business case.

Serves as a leading participant in industry forums, bringing new technical information into the organization and disseminating it to appropriate IT colleagues.  

Specifies the monitoring points to assess performance of technologies in their domain(s).  Recommends the necessary actions to ensure optimal performance and reliability.

Develops disaster recovery and contingency goals for their areas of expertise.

Provides guidance and technical coaching to less experienced staff.

Provides input to RFI and RFP process related to their areas of expertise. 

Interacts with major providers at the technical expert level to address mission critical issues.

Minimum formal education required for this position:

BS in a technical field or equivalent

Preferred Education:

Post-graduate classes beneficial

Minimum work experience:

8+ years of relevant experience (networking, security, systems administration, Disaster Recovery, Citrix server administration, storage technology, server management, databases, etc.)

Technical or specialized knowledge/skills:

• Must be able to function as a key resource and expert within the company for multiple technical areas. Expert in implementing efficient procedures for backups, performance monitoring/tuning, proactive capacity planning, Disaster Recovery, granting user privileges/access, hardware/server/application/service monitoring, patching/updating, and group policy administration.


• Strong understanding of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations


• Ability to apply seasoned expertise in multiple technologies to address interoperability issues.


• Must demonstrate a good understanding of new technologies and their applicability relative to assigned domain(s).


• Must demonstrate a strong understanding of the current and future technology architecture, including the inter-operability of technologies.


• Ability to provide guidance and training to other IT colleagues in their areas of expertise.


• Understands business trends, strategies and the direction technology must take to support the business.


• Strong communication skills (written, verbal, and listening) with specific ability to translate technical details to a non-technical audience.


• Excellent analytical skills.


• Proficiency with Word, Excel, PowerPoint, Microsoft Project, and Visio.

Certifications Required:

None required.

CCNA/CCNP/CCIE, MCSA/MCSE/MCSM, CISSP, CCA/CCEE/CCIA, and/or VCP preferred

Environmental, physical and psychological requirements: 

• Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, and operating a telephone.   Demands for visual and auditory acuity are typical of an office environment.  Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances.  Must be able to lift up to 40 lbs.

Starting Salary Range: $86,000+

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