Inside Sales Representative-IPA at TVH in Roseville, Minnesota

Job Description:

Content function

We are One. That’s the foundation of our company culture at TVH. We’re the worldwide leading supplier of quality replacement parts, safety equipment, and accessories for the material handling and industrial equipment industry and we’re growing our team!

We’re seeking a polite, enthusiastic, customer service, and sales person with subject matter expertise in aftermarket parts to join our IPA Sales team at our Roseville, MN  facility. As an IPA Inside Sales Representative, you’ll be responsible for expanding our business and increasing sales with existing accounts with the objective to meet monthly sales commission quota and maintain customer satisfaction.

Essential Functions & Responsibilities

• Grow and maintain customers including taking inbound and making outbound calls to a variety of existing and potential customers, while meeting the minimum outbound talk time required daily


• Leverage knowledge of IPA sales processes and material handling and industrial parts to identify customer needs, and present all appropriate products and services


• Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives


• Develop low value, new and/or inactive customers


• Navigate in and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items, and record quotes


• Identify and resolve basic or moderately complex customer complaints or questions, investigate problems, develop solutions and prepare return authorizations

Profile

• Communicate with customers to gather claims information and notify customers of all backordered items and provide delivery dates


• Assist Regional Sales Managers by providing quotations, sharing information regarding new customers and leads and making requests for customer visits


• Leverage established TVH parts, sales and customer relations processes, concepts, and systems to provide effective and timely customer service


• Complete (and may lead) well defined small basic or moderately complex tasks and/or projects


• Gather and use competitive market information to create sales opportunities and customer relationships


• Create brand awareness and promote tools and services to support our value proposition


• Continuously develop and maintain knowledge of sales processes and procedures, industry, competition, products and services


• Attend IPA sales staff meetings and product training as required


• Work collaboratively with customers, management and team members to manage and achieve departmental and balanced scorecard objectives, task prioritization and effective use of resources


• Work professionally and in a positive and respectful manner with other TVH departments


• Apply TVH’s Mission, Vision, and Values, and exhibits enthusiasm for and a desire to see TVH succeed

Education:

• Associate’s Degree from an accredited two year college or university or a minimum of two years’ work experience performing substantially similar essential functions

Experience & Skills:

• In addition to educational requirement (or equivalent work experience, must possess a minimum of 3 years’ work experience in an Inside Sales or other applicable customer service/inside sales role with proven experience in handling inbound and making outbound calls


• Proven track record in meeting sales objectives


• Demonstrate proficient understanding safety and industrial parts industry, parts, customers, suppliers and vendors

Offer

• Demonstrate proficient understanding and demonstrating inside sales techniques including cold calling, customer qualification and customer acquisition


• Demonstrate proficient knowledge and ability to handle credit card processing


• Demonstrate proficiency using a company business and CRM (customer relationship management) system


• Demonstrate proficiency using Google Mail, Sheets, Docs, and Calendar


• Demonstrate intermediate proficiency using Microsoft Word and Excel


• Demonstrate understanding of TVH sales processes and practices


• Demonstrate proficiency responding to and researching customer questions of moderate complexity


• Demonstrate effective verbal, written, and interpersonal communication skills


• Demonstrate ability to share knowledge with other team members


• Demonstrate effective organizational, time management, and follow up skills


• Must be team oriented and possess a positive attitude, with a demonstrated ability to collaborate effectively with others


• Demonstrate professionalism, discretion, and confidentiality


• Demonstrate a desire and commitment to promote and share the TVH mission, vision, values, and culture

TVH offers a competitive benefits package including medical, dental, and vision insurance, access to an onsite gym for you, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program. That’s just the start. Want to learn more and see our dynamic work environment? Take a virtual tour by clicking here. Don’t wait a minute longer. Apply today to join the TVH team.

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