Market Researcher at Online Interpreters in Los Angeles, California

Job Description:

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Reports to: Director of Content Strategy

Primary Location: Remote - United States

Job Purpose

Unique opportunity to work cross-functionally to shape business questions and deliver data-driven intelligence to inform strategies and uncover market opportunities.

Duties and Responsibilities

You will help gather, aggregate and develop actionable market, industry, and competitive insights. These insights will inform and influence product roadmaps, sales strategies and enterprise-wide initiatives.

Key responsibilities include:

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  Perform continuous environmental scan of selected competitors
  
  


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  Establish a rhythm of business and programmatic approach leveraging technology to gather new competitive insights and present these in an actionable manner with all stakeholders.
  
  


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  Produce reports to senior company leadership on market and industry research insights that include data analysis, narrative report writing, and actionable insights and intelligence.
  
  


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  Understanding business objectives, identify and execute appropriate market research methodologies, proactively identify and monitoring market and competitive trends and make research guided recommendations
  
  
  
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    Proactively identify market trends that are impacting the business or will in the future
    
    
  
  
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    Consistently track and monitor market share
    
    
  
  
  
  


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  Manage Industry partner relationships to help shape specific research opportunities while also gleaning insights from their existing research and presenting these to the sales, product development, and marketing teams in actionable ways
  
  


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  Manage a vendor network
  
  


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  Arm the sales teams with internal and customer facing competitive materials to strengthen our ability to compete head on.
  
  


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  Track and analyze wins and losses to strengthen the materials over time and increase our win rates
  
  

Qualifications

We are looking for a passionate candidate to join our Marketing team: someone who is comfortable working across disciplines with cross-functional teams, able to flex between methodologies, and also able to step back, and connect the dots for a more strategic point of view. We're looking for someone who is smart, humble, curious, a great team player and of course, completely obsessed about market, industry and competitive insights. We celebrate all forms of diversity and welcome any non-traditional paths into this profession.

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  5+ years' experience in marketing, preference for B2B
  
  


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  Strong analytical skills, comfortable with qualitative and quantitative data
  
  


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  Must have CRM experience, preferably Salesforce
  
  


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  Top notch business acumen
  
  


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  An energetic, hungry and humble attitude
  
  


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  A penchant for learning new things and taking challenges head on
  
  


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  Bachelor's degree, or equivalent
  
  

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com .

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)