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Support Engineer I at Harland Clarke in CEMENTVILLE, Indiana

Posted in Information Technology 30+ days ago.

Type: Full-Time

Job Description:

Title: IT Engineer I

Position Summary

An Engineer is a problem solver who analyzes, creates, modifies, and supports a set of complex systems, processes, or operations that enable business capabilities. 

Key Duties / Responsibilities - Essential duties are identified by asterisks.

Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroup

*Participates on initiatives, with deliverables and meets quality standards, on time

*Leads cross-functional initiatives, with deliverables and meets quality standards, on time

*Creates Application and System Design Documents

*Develops reports and systems

*Tests applications and systems

*Responsible for updating/patching systems and applications

* Estimates component/application level work efforts

* Creates RFI/RFP requests / responses for vendor product evaluations

* Designs, Develops and Implements standard Business Rules

* General knowledge in multiple SDLC methodologies

* Technically proficient in application/component or system; may act as internal consultant

* Responsible for fulfilling end-user requests

* Strong communication and facilitation skills

* Provides on call support

* Strong business acumen

* Periodically operates under deadlines and may be subject to extreme workloads

* At times provides guidance to and assists in training less experienced individuals

* Works with guidance or minimal guidance

Education & Knowledge Required

Bachelor’s degree or equivalent work experience.

Experience / Skills / Abilities Required

3+ Years with Bachelor’s degree or 5+ years’ work experience.

Supervisory Responsibility


Communication & Contacts Required

Communicates directly with internal and external customers.


· Security Sensitive Position

Working Conditions

Office and manufacturing facility