Supervisor - Inside Sales at Vertex Inc in Berwyn, Pennsylvania

Job Description:

JOB SUMMARY:

Responsible for assisting the Manager, Inside Sales with the execution of overall Inside Sales and Sales Development strategies that drive Vertex's sales pipeline and support the organization in making our new sales revenue goals. First point of contact, day to day resource, and leader for members of the Inside Sales Team. Provides oversight and sales support to the Inside Sales Team to maximize sales pipeline generation and exceed KPIs.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Leverage SFDC and Salesloft Dashboards to ensure the team is meeting/exceeding KPIs.
  
  


• Represent Inside Sales when applicable in cross functional meetings with Marketing, Sales Operations, and Business Systems Analysts to support the business processes
  
  


• Conduct one on ones with team members to review results versus targets, set action plans, and ensure accountability
  
  


• Lead team activities, and coordinate projects to ensure thorough execution against timelines
  
  


• Boost the environment and culture within the team which supports the Performance Zone, and overall corporate objectives while demonstrating Winning Way behaviors.
  
  


• Ensure accurate information is captured in Salesloft and Salesforce by the team and perform quality checks
  
  


• Ensure sales pipeline remains full of enough qualified leads and prospects to enable the sales team to exceed their annual quota.
  
  


• Provide support to the Manager, Inside Sales to ensure the team exceeds sales pipeline goals and revenue quotas
  
  


• Monitor team activity and motivate team members to exceed goals
  
  


• Provide coaching, continued training, and professional development opportunities to team
  
  


• Help resolve interpersonal issues within department and escalate, if required
  
  


• Schedule and lead team meetings, one on one meetings, workshops, and educational trainings
  
  


• Participate in other projects or duties.
  
  

SUPERVISORY RESPONSIBILITIES:

• Coach employees on career development opportunities and strategies.
  
  


• Manage and coach employees on all human resource related processes including selection, performance management, employee relations, terminations, compensation and rewards, employee development, etc.
  
  


• Recognize others' contributions and share credit for success.
  
  


• Own attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
  
  

• A proven track record of meeting sales goals and productivity metrics.
  
  


• A hands-on-mentality and excellent people management skills, capable of inspiring people with your drive, energy, and enthusiasm.
  
  


• Strong leadership skills and strong in execution, and results driven
  
  


• The ability to build strong global and cross-departmental relationship to accomplish tasks and achieve goals.
  
  


• Maintain a level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodies the "Winning Way" philosophy
  
  


• Demonstrated ability to perform well in a dynamic and rapidly changing environment
  
  


• Performance is evaluated against the ability to make judgment calls and to make sound decisions, a desire to make decisions, displaying a heightened level of accountability, and demonstrating a sense of responsibility, confidentiality, and professionalism
  
  


• Ability to listen and understand information and communicate the same.
  
  


• Must possess good organizational skills.
  
  


• Must be results oriented, customer focused, and exhibit good interpersonal skills.
  
  


• Proficiency in Microsoft office packages.
  
  


• Sufficient knowledge of business communications, including telephone, voicemail, and e-mail and operations of office machines, such as photocopier, scanner, and fax.
  
  

EDUCATION, TRAINING:

• Bachelor's degree
  
  


• 3-5 years of customer facing experience and a minimum of 1 year of B2B sales experience (Global B2B experience preferred)
  
  


• Up to 1 year supervisory experience
  
  


• Or equivalent combination of education and/or experience
  
  

Other Qualifications - The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
  
  


• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough.
  
  


• Work with Purpose - Exhibit a "We Can" mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
  
  


• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
  
  


• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions.
  
  

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.