Crew Members Dunkin' Pearlridge - PT at Aloha Petroleum, LTD in Aiea, Hawaii

Job Description:

PRIMARY PURPOSE:

Crew Members are responsible for delivering great guest experiences. They prepare products according to operational and quality standards, and serve them with enthusiasm in a clean environment. They work as part of a team to meet our Guests' needs and give them a reason to come back. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member is a great career choice. Our team is committed to making our guests' day by serving them with a great product and a smile. Everyone on our team works together and takes pride in doing a good job. 

Responsibilities

Team Environment

• Communicate appropriately with team members, treating others fairly and with respect.


• Respond positively to feedback and direction given.


• Hold themselves accountable for their responsibilities on their shift.


• Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction

• Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.


• Respond to specific guest needs and resolve problems with a sense of urgency.


• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.


• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.


• Complete all required training and support the training of other team members.

Profitability

• Effectively execute restaurant standards and marketing initiatives.


• Prepare all products following appropriate recipes and procedures.


• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.


• Comply with all restaurant policies.

Qualifications

Skills

• Must be able to fluently speak/read English


• Capable of counting money and making change


• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus - anticipate and understand guests' needs and exceed their expectations.


• Passion for Results - set compelling targets and deliver on commitments.

Working Conditions

• Works indoors under regular Restaurant conditions.


• Works outdoors under regular weather conditions as needed.


• Works with a variety of Restaurant equipment.

PHYSICAL DEMANDS:

• Continuous standing for extended period of time, handling, fingering, use of eye-hand-foot coordination and corrected vision.


• Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching; pushing, pulling, lifting, and carrying up to 50 lbs. of restaurant merchandise.

• Seldom requires sitting, running and visiting/working at other sites.

Education/Training:

• High School Diploma or equivalent.


• Successfully completes all training including (but not limited to) Dunkin' Donuts Online University requirements, basic restaurant training, and Human Resource Training.


• On the job training provided by the Restaurant Manager and Assistant Restaurant Manager.

Other

• All other duties as assigned.

REPORTS TO:

Restaurant Manager or Assistant Restaurant Manager