Job Description:

Transportation Concierge

Job Description

Transportation Concierge (Non-Medical) Full Time

Job Description

AMR. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

VISION:

The Transportation Concierge contributes to the profitable growth of AMR by ensuring a high level of customer service, client safety, responsiveness, and timeliness.

BASIC FUNCTION:

This position provides transportation service for employees of warehouse, delivery, and other types of businesses who require safe, non-medical transportation to designated locations following strict protocols and guidelines. Hours of work vary and are dependent upon organizational needs, may work rotating weekends or as needed.

Job description(s) are subject to change based on business necessity

EMPLOYEE STATUS: Regular: Full-time; hourly / non-exempt position.

REQUIREMENTS:

Education: High School Graduate or equivalent preferred but not required.

Age: All AMR employees must be at least 21 years old.

Licensing/Registration/Certification:

Valid Driver’s License

Approved by our insurance company.

Company Provided Training/Certifications

q Customer service training.

q Use of personal protective equipment.

Skills, Knowledge and Abilities:

q Communicate effectively in English, both verbally and in writing.

q Be well organized and efficient.

q Work independently with little supervision.

q Be a strong team player.

q Have excellent driving skills

q Understand customer service internally and externally.

q Use sound judgment in making decisions and solving problems.

q Utilize time management skills - prioritizing and planning.

q Maintain a high level of confidentiality.

q Be able to de-escalate situations effectively.

q Utilize proper communication skills.

q Have the ability to perform services in a professional and businesslike manner and to the highest standard of professional conduct.

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Physical Requirements:

q Able to grasp objects such as steering wheel, car seats, etc.

q Sit in a driving or sitting position from 1 to up to 12 hours.

q Able to get in and out of vehicles multiple times per day

q Able to perform vehicle pre and post trip inspections daily and on any vehicle

q Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions,

 Be physically able to wear N95 respirator and on and off Personal Protective Equipment (PPE).

REPORTING RELATIONSHIPS:

The Transportation Concierge reports directly to the assigned AMR supervisor.

RESPONSIBILITIES:

The responsibilities of this position include but are not limited to, the following:

q Utilize Electronic phone application to log trip events.

q Knowledgeable on operation in use and any digital routing our mapping application

q Understand and communicate AMR policies and procedures as stated in the Employee Handbook.

q Ensure the safety of passengers at all times.

q Communicate all issues to the designated program manager immediately.

q Conduct company vehicle check, prior to start of day.

q Maintain a safe work environment and follow all safety, cleaning, personal protection, and sanitization protocols.

q Communicate with designated program manager regarding all incidents/accidents.

q Ensure the vehicle clean at all times and has necessary supplies as designated by program manager.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled