Job Description:

Company Summary

Join our team! As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.homewarranty.firstam.com

Job Summary

Essential Functions

• Implement goals and objectives of Contractor management as directed by the Manager


• Train new team members on established policies, practices, products and services. Has a key role in employee development, coaching and education


• Develop, track, monitor, and ensure proper reporting of department metrics to Manager


• Ensure staff meets/exceeds department/company standards/goals


• Monitor and adjust department schedule


• Resolve escalated issues in a professional manner consistent with corporate standards and compliance; including data gathering, analysis and final decision

Requirements

• Bachelor's degree or equivalent combination of education and experience


• 3-5 years of related work experience


• 2+ years demonstrated experience in a lead or supervisory role


• Windows operating system/computer skills required


• Microsoft office experience required


• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise


• Able to implement and enforce processes to ensure compliance and quality


• Provides others with reliable information and uses good listening skills

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401K and other great benefits like an employee stock purchase plan. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. Apply Now