When you think of InComm Payments, think of Innovative Payment Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
The key responsibilities of the Account Manager II are growth, retention, business development and strong client relations with existing and potential clients to meet sales objectives.
Develop and grow key customer relationships at multiple levels of the organization to open channels of communication and promote business growth. Ensuring the overall quality of maintaining client relationships, client projects, and the status of those projects are communicated effectively to all parties. This includes building relationships with customer key stakeholders and customer c-level executives.
Responsible for strategic account planning including monthly updates, quarterly business reviews and annual account planning.
Oversee a portfolio of Healthcare clients managing (and owning) the customer account relationship. Be the expert. These tasks include, but are not limited to, product portfolio, materials project management of inventory and fulfillment, billing, reporting, regular customer meetings, and continuous training.
Create and implement strategic account plans to continuously improve service and grow revenue.
Knowing your customer through frequent customer contact via conference calls and regular (on-site) customer meetings.
Work closely with your customers to understand their needs and recommend optimum solutions to increase revenue performance.
Ensure there are no barriers to our customers’ success; effectively manage issues with the support of the entire InComm team.
Work with Product Management and Marketing to develop the best possible product suite available for each customer.
Produce detailed product and sales analyses.
Attend key customer vendor shows, charity events and other key events.
Manage escalations of service ops failures.
Multitask and manage projects across multiple functional groups, including internal departments and partners.
Oversees daily internal operations reports to proactively identify opportunities and/or service operations risks.
Oversees the integrity of project and product issues, ensuring accurate and timely completion. This includes reviewing, analyzing, and evaluating company systems and user needs, documenting procedures, and defining scope and objectives. Prepare reports or presentations to communicate findings.
Oversees weekly velocity of inventory unit movement working closely with Card Production Managers to accurately control inventory and fulfillment levels.
Assist in the implementation of new programs and/or products.
Produce key internal status reporting for the InComm Payments team.
Responsible for communicating the direction of key accounts to the Director of Accounts, VP, Sales and other key executives.
Responsible for executing renewal contracts for customer portfolio.
4+ years’ experience in account development and building relationships.
Experience in healthcare, healthcare payer, plan or system experience preferred.
Bachelor’s Degree preferred.
Ability to analyze business problems and utilize iterative business analysis techniques to develop functional documentation.
Strong analytical skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Capable of troubleshooting problems and identifying solutions.
Ability to manage change in client relationships; manage difficult situations.
Must have excellent advanced Microsoft Excel skills; Adobe Illustrator skills a plus.
Self-starter able to work well independently.
Experience working with online applications and systems.
Effective verbal and written communications at all levels is critical.
Experience providing and verifying deadlines and deliverables.
Experience in navigating across cross-functional teams.
At least 10% travel for client visits and company meetings.
InComm Payments is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program – Tier III – #LI-SO1