Starbucks Lead Supervisor - Starbucks at White Lodging in Indianapolis, Indiana

Job Description:

Position Information
Location: Marriott Indianapolis

Summary

Ensure the smooth operation of the Starbucks Coffee outlets. Assist Starbucks Manager with achieving good results in sales, profit, service and associate satisfaction while ensuring excellent guest service.

Responsibilities

• Oversee department in the absence of department manager. Assist in supervising associates; maintaining a friendly, efficient, and appealing environment for associates and customers.
• Assist in the selection, orientation and training of new associates, and reinforce a successful performance by providing respectful and encouraging coaching. Provides feedback to manager on performance during shift.
• Oversee staffing levels and makes adjustments to ensure service levels are met within labor models. Ensure associates are following their schedule.
• Ensure associates have knowledge of menu content and menu prices. Demonstrate suggestive and up-selling techniques when interacting with guest.
• Ensure associates accurately complete daily checklists, and organizes opening and closing duties as assigned.
• Contribute to positive team environment by recognizing alarms or changes in partner morale and performance, resolves routine associate issues and communicates them to the manager.
• Train associates on safety standards and enforce those standards on a consistent basis. Develops positive relationships with associates by understanding and addressing individual motivations, needs and concerns.
• Ensure all operational policies and procedures, including those for cash handling and safety and security are followed, to ensure the safety of all associates during shift.
• Ensure cash management and cash register policies and proper cash management practices are followed by shift team.
• Assist with conducting Rex and Rap sessions with associates.
• Complete inventory and ensures proper inventory levels of food, beverage, paper, glassware and silverware are maintained. Submit and approve requisitions as needed.
• Submit daily/weekly tips and other payroll related reports as needed.
• Conduct and participate in daily, weekly, monthly meetings as required.
• Practice safety standards at all times and keeps the property safe for guests and fellow associates.
• Ensure security and confidentiality of all guests, hotel information and materials
• Follow METS guidelines to report equipment malfunction and maintenance issues.
• Report unsafe conditions and suspicious activity to Loss Prevention/Management.
• Know and live the mission and the White Lodging/brand basics.
• Ensure County/City/State Department and Starbucks' health code standards are consistently met.
• Complete weekly schedule to ensure proper coverage
• Complete weekly frozen food orders to ensure proper product availability
• Adjust food pars as needed to meet demands
• Assist manager in maintaining quality levels through monthly quality assurance surveys
• Assist with successful roll-out of new products
• Participate in monthly meetings with district manager
• Assist manager and participate in interviews
• In absence of manager, issue proper documentation for violation of attendance policy

Other information

COMPETENCIES
• Communicates effectively
• Conflict Management
• Team Building
• Customer Service
• Adaptability
• Organization/Planning
• Resourceful
• Judgment decision making

SKILLS
• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Strong interpersonal skills
• Ability to learn and use technical equipment (e.g. espresso machine)
• Ability to build relationships
• Ability to provide quality customer service
• Willingness to maintain a clean, healthy and safe working environment
• Ability to process information/merchandise through computer system and MICROS register system
• Ability to reconcile all cash and currency

EDUCATION/EXPERIENCE
• High Scholl Diploma/GED
• One (1) year of experience in a position that required constant interacting with and fulfilling the requests of customers
• At least one (1) year of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

WORKING CONDITIONS
• Regularly required to stand, walk, talk and hear
• Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
• Regularly required to lift and/or move items up to 30 pounds
• Must be able to adjust vision to both day and night lighting, and able to focus on distant and close-range objects
• Regularly required to handle food and hot beverages