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AWS Support Specialist - Full Stack at JPMorgan Chase Bank, N.A. in Houston, Texas

Posted in General Business 12 days ago.

Type: Full-Time





Job Description:

Our customers, clients and communities matter to us at JPMC, and we recognize that in order to deliver a first class service, it's our people that do this, without exception, in a first class way.

There's never been a more exciting time to work in Technology; and with our investment in Digital and Cloud native technologies, at JPMC we want to give talented people like you, an opportunity to work with us at the leading edge.

The teams we build are as diverse and culture rich as the communities we serve and we consider that to be a foundation stone for our thriving working environment.

We're really excited to be expanding our Production Management team in Houston, and we're looking for hands on full stack 'minded' engineers from all technical disciplines who are commercial, intellectually curious, customer obsessed, and love solving complex problems. In return we'll help you expand your skills as you'll be working as part of a Global team, supporting an innovative cloud based technology platform for the firm.

As part of JPMorgan Chase & Co.'s global team of technologists and innovators, your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Responsibilities:

Working alongside our team of technologists from around the world, you will become a Cloud Platform Support Engineer within our expanding Global Production Management function. In this role you will be supporting channel availability on a 24x7 basis for the cloud native technology platform for one of our dedicated lines of business.

We operate in a follow the sun model; which means when you finish your working day in Houston, you'll hand-over to Singapore and the UK to support overnight. The role requires weekend support as part of a rotating shift based coverage.

In practical terms, this means supporting the platform on a day to day basis at an infrastructure, application and customer journey level.

We do this proactively through regular failure mode analysis and chaos testing, supporting change development and delivery through the CI/CD pipeline and reactively through eyes on glass, incident and problem management whilst constantly looking for opportunities to drive forward automation and improvements.

It is our passion to collaborate with our colleagues who are developing our technology platforms to deliver legendary service in a secure, value-adding, scalable and resilient way. This means with your deep knowledge of product design, development, coding, analytics, cyber security and chaos engineering, we'll bring out the best in you to help solve complex and mission critical problems, internally and externally.

Core Requirements:


  • Proven ability to lead with influence, work calmly under pressure, and collaborate with colleagues throughout the firm, to deliver for our customers and clients
  • Proven experience of working with ITIL disciplines, (Event, Incident, Problem, Change & CSI) ideally in Financial Services context.
  • Working knowledge and experience with cloud-based technologies and solutions including but not limited to; AWS, GCP and Azure, with specific experience in the following AWS-based technologies:

    • EC2
    • S3
    • RDS
    • EKS
    • Route 53
    • AWS Networking and Routing
    • IAM
    • Amazon KMS

  • Exposure to modern database technologies including CockroachDB is desirable.
  • Working knowledge of cloud-native monitoring platforms including:

    • Prometheus
    • Thanos
    • Grafana
    • ElasticSearch


Secondary Skills

  • Experience and knowledge of any of the following would be an advantage:
  • Financial Services products, services and the digital and mobile technologies used to deliver them
  • Working in an SRE construct
  • Agile and DevOps principles
  • Service Level and Vendor Management
  • Highly available, high scalable application/service/database support
  • Architecture, design and business processes
  • Application, data and infrastructure architecture disciplines
  • Service Management tools such as ServiceNow and related processes
  • Distributed Tracing, particularly the 'OpenTracing' standards and associated technology stack (Jaeger etc.)
  • Financial control and budget management

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans