Director, Cloud Operations at NICE Systems, Inc. in Mountain View, California

Job Description:

NICE Actimize Premier is seeking Director of Cloud Operations. Our behavioral analytics / machine-learning platform is the leader in providing Fraud Detection solutions.

The position is based in Mountain View and reports to Vice President of Cloud Operations and Security.

Responsibilities:

• Lead all 24 X 7 operations for all Guardian Analytics cloud offerings


• Architect designs and strategies to help meet our technology and automation goals, including Cloud and SDN architectures


• Design, scale, and maintain the Guardian Analytics SaaS infrastructure


• Knowledge of modern development languages such as Python and other scripting languages to develop tools, scripts, and frameworks that drive efficiency in automation, monitoring, and management of our large-scale environments


• Utilize instrumentation & metrics, and applications to automate and improve operational processes and availability, scaling, and security of the production and development environments


• Develop and participate in infrastructure operations, release management, incident management, problem management, configuration management and change management processes for all cloud services


• Design, enhance, and maintain development, management and monitoring systems


• Ensure successful backup and/or replication of Customer Data in a secure manner


• Collaborate with Engineering and Product teams to design and implement solutions to support Operations vision and strategy


• Deploy and maintain product releases and customer configurations


• Participate in SOC 2 and PCI audits, and ensure all controls are followed as per platform


• Engage with industry and vendor partners to drive our requirements and product needs

Required Skills and Experience:

• Previous experience in managing Operations teams, as well as 5+ years in technical leadership roles


• Bachelor's degree in Computer Science or similar major or equivalent experience


• 10+ years operational experience managing critical tools and infrastructure with a strong focus on providing cloud-based services and technology


• 3+ years of experience with Cloud Technologies and Architecture (AWS, OpenStack, etc.), Cloud Orchestration/Automation Tools (TerraForm, Salt, Puppet, etc.), and virtualization/container technologies (KVM, Kubernetes, Docker, etc.)


• Experience with tools for system, process, and environment monitoring (e.g. Nagios/Icinga, Graphana, Cacti, etc.), logging analysis (Logstash, Splunk, Elastic Search, etc.), and configuration management (e.g. Salt, Ansible, Puppet)


• Understanding of source code control systems; experience with Subversion (SVN) and Git a plus, including DevOps experience with CI/CD using Jenkins, Artifactory, or similar technologies.


• Experience with hyper-converged infrastructure


• Proficient in MySQL support (replication, grants, operational procedures)


• Familiarity with Java/JVM performance tuning


• Knowledgeable in security fundamentals, including encryption, OpenSSL, SSL Certificates, Linux, system hardening, etc.


• Experience with large-scale, clustered, and distributed storage and filesystems


• Experience with network layer devices and functionality (e.g. Switching, Routing, Load Balancing, Proxying, NAT)


• Expert level triage and troubleshooting skills

Additional Preferred Qualifications:

• Strong interpersonal and communication skills; ability to collaborate across teams and skill levels


• Experience developing, tracking and leveraging performance metrics for continual improvement


• Expert level Linux system administration skills


• Proficiency in modern development languages and frameworks such as Python, Jinja2 and other scripting languages (BASH, Perl, etc.)


• Strong attention to detail and excellent documentation skills


• Self-motivated individual who requires minimal supervision


• Resourceful, persistent, flexible, and adaptable team player