Director, Cloud Operations at NICE Systems, Inc. in Mountain View, California

Posted in General Business 16 days ago.

Type: Full-Time

Job Description:

NICE Actimize Premier is seeking Director of Cloud Operations. Our behavioral analytics / machine-learning platform is the leader in providing Fraud Detection solutions.

The position is based in Mountain View and reports to Vice President of Cloud Operations and Security.


  • Lead all 24 X 7 operations for all Guardian Analytics cloud offerings

  • Architect designs and strategies to help meet our technology and automation goals, including Cloud and SDN architectures

  • Design, scale, and maintain the Guardian Analytics SaaS infrastructure

  • Knowledge of modern development languages such as Python and other scripting languages to develop tools, scripts, and frameworks that drive efficiency in automation, monitoring, and management of our large-scale environments

  • Utilize instrumentation & metrics, and applications to automate and improve operational processes and availability, scaling, and security of the production and development environments

  • Develop and participate in infrastructure operations, release management, incident management, problem management, configuration management and change management processes for all cloud services

  • Design, enhance, and maintain development, management and monitoring systems

  • Ensure successful backup and/or replication of Customer Data in a secure manner

  • Collaborate with Engineering and Product teams to design and implement solutions to support Operations vision and strategy

  • Deploy and maintain product releases and customer configurations

  • Participate in SOC 2 and PCI audits, and ensure all controls are followed as per platform

  • Engage with industry and vendor partners to drive our requirements and product needs

Required Skills and Experience:

  • Previous experience in managing Operations teams, as well as 5+ years in technical leadership roles

  • Bachelor's degree in Computer Science or similar major or equivalent experience

  • 10+ years operational experience managing critical tools and infrastructure with a strong focus on providing cloud-based services and technology

  • 3+ years of experience with Cloud Technologies and Architecture (AWS, OpenStack, etc.), Cloud Orchestration/Automation Tools (TerraForm, Salt, Puppet, etc.), and virtualization/container technologies (KVM, Kubernetes, Docker, etc.)

  • Experience with tools for system, process, and environment monitoring (e.g. Nagios/Icinga, Graphana, Cacti, etc.), logging analysis (Logstash, Splunk, Elastic Search, etc.), and configuration management (e.g. Salt, Ansible, Puppet)

  • Understanding of source code control systems; experience with Subversion (SVN) and Git a plus, including DevOps experience with CI/CD using Jenkins, Artifactory, or similar technologies.

  • Experience with hyper-converged infrastructure

  • Proficient in MySQL support (replication, grants, operational procedures)

  • Familiarity with Java/JVM performance tuning

  • Knowledgeable in security fundamentals, including encryption, OpenSSL, SSL Certificates, Linux, system hardening, etc.

  • Experience with large-scale, clustered, and distributed storage and filesystems

  • Experience with network layer devices and functionality (e.g. Switching, Routing, Load Balancing, Proxying, NAT)

  • Expert level triage and troubleshooting skills

Additional Preferred Qualifications:

  • Strong interpersonal and communication skills; ability to collaborate across teams and skill levels

  • Experience developing, tracking and leveraging performance metrics for continual improvement

  • Expert level Linux system administration skills

  • Proficiency in modern development languages and frameworks such as Python, Jinja2 and other scripting languages (BASH, Perl, etc.)

  • Strong attention to detail and excellent documentation skills

  • Self-motivated individual who requires minimal supervision

  • Resourceful, persistent, flexible, and adaptable team player