Job Description:

Field Service Technician

at Boingo

Fort Collins, CO

COVID-19 update: Yes, Boingo is hiring! Through our vast footprint of wireless networks, Boingo helps the world stay connected to the people and things they love. Our mission is as important now, as ever.

The health, happiness, and welfare of our team - current and future teammates - is our top concern. Therefore, we're conducting our "in-person" interviews via video. Social distancing can prove the power of virtual connection. We can still get to know one another, while following the latest public health recommendations. So, connect today, and help us continue to connect the world with the people and things they love.

Field Service Technician

As our Field Service Technician, you'll join a team dedicated to building and supporting high caliber wireless network services in student housing.  In this role, you will be a grow in your network support and engineering capabilities, as you diagnose, maintain, upgrade and repair a variety of networked products.  Your technical skills and interpersonal skills are both key as you will be the Boingo representative with local clients!  Boingo has a healthy pipeline of projects, and a track record of developing staff to the next level.  That combination makes this a strategic career move for you! 

Responsibilities

• Diagnose, repair, and provide technical support with Wireless Access Points, Enterprise Switches, structured cabling, and network hardware in MDU environments


• Perform network maintenance to alleviate system outages including distribution systems and hardware


• Provide quality service and customer support during field visits or dispatches


• Participate in the installation and activation of building infrastructure including wiring systems, data and video electronics


• Problem-solve with end-users and support the organizations mission to deliver exceptional customer service

Requirements

• At least 2 years of recent field experience installation of structured cabling (Fiber, Cat 5, Cat 6) as well as the network equipment that attaches to structured cabling in commercial setting - pulling, running, testing, terminating


• Solid communication skills, written and verbal


• Must Live in the state of Colorado


• Minimum 2 years' hands-on experience working with Cisco Switches and Routers. CCNA preferred.


• Prior experience installing and supporting network equipment such as: VOIP, WAPs, cameras, CATV, Security Systems, IP Surveillance, card access, speakers/stereo/amenity systems, energy management systems, network servers, routers, switches, racks, and/or digital streaming media


• Must be open to travel within designated region. Must be able to work outdoors in all weather conditions. Weekend and night work will occasionally be required


• License in low voltage electrical, high voltage electrical or alarm systems is preferred


• High School Diploma or equivalent is required.


• AS or BS degree in related technical field preferred

Meet Boingo

Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually - in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.

We're an enthusiastic team, dedicated to growing our business by building amazing, valuable products. We know that our field staff is key to our success, so we work hard to stay connected as a team. We make sure our field teams are included in the things we do at HQ - from live-streaming our quarterly all-hands meetings, to our Halloween Costume contest, to March Madness, and trivia contest. We even provide gift certificates for lunch. We want you to feel a part of everything we do. In addition, Boingo offers an incredible benefits package, including health, dental vision, 401(k) match, equity, unlimited vacation, parental leave, and equity. It's no wonder we've been named among the Best Places to Work in LA for five years and counting!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

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