Posted in Other 30+ days ago.
The Sr. Customer Service Representative conducts customer and bank transactions with accuracy, speed, efficiency and professionalism to meet the high quality service delivery standards of the bank. The incumbent consistently follows all security and safety measures and acts in accordance with the Bank policies and procedures in order to ensure that all clients are provided with an exceptional client service experience, processing all paperwork associated with transactions including properly filing or discarding of all sensitive information.
RESPONSIBILITIES
Balance and maintain cash drawer in accordance with branch performance standards
Proactively respond to incoming calls and serves as a customer advocate in researching and resolving errors and answering questions
Develop and maintain knowledge of and adhere to all regulatory, compliance, banking policies and procedures applicable to this position
Responsible for reviewing and verifying daily reports assigned by Branch Management
Open consumer and non-personal accounts in accordance with established bank policies and procedures. Has strong knowledge of the various bank deposit products and services
Performs basic account maintenance in accordance with establish bank policies and procedures within assigned limits
QUALIFICATIONS
Heartland |
Walmart |
Walmart |