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Commercial Banking - Contact Reference Data Program Lead - Vice President at JPMorgan Chase Bank, N.A. in Plano, Texas

Posted in General Business 9 days ago.

Type: Full-Time

Job Description:

The Data, Analytics, and Tools (DAT) team drives Commercial Banking's data management strategy and ongoing governance to provide consistent data as a foundation for integrated reporting across all CB business processes, standard discipline to define a consistent understanding of key CB data, accountable data owners and data/information strategists for key CB data, processes and metrics to support integrity of key CB data, and management oversight driving data quality programs.

The CB Data Management Contact Data Program Lead will assume a leadership role on the CB DAT team and have responsibility for driving the CB Contact data strategy agenda, including analytics, Operations and Salesforce tools. Our work is a blend of strategy, technology, data analysis and execution with a key focus on data-driven insights. The candidate must be passionate and committed to having an impact on the success of both Commercial Banking and Firmwide Data Management. In this role, you will be expected to apply your technology, data and program management skills in order to make important contributions across CB and wholesale contact data management.

Responsibilities include:

  • Overall Contact reference data strategy and program management, including the design and implementation of tools, controls, operational processes, and procedures to ensure the consistency and quality of CB contact reference data.
  • The lead is required to partner with CB and wholesale business functions to drive implementation of the contact data strategy.
  • Support consistent and formal process to capture, assess, prioritize, and track CB contact reference data quality issues across all sales management, marketing, and cross functional groups.
  • Support CB DAT initiatives and incorporate contact data strategy into CB tools and data quality platforms.
  • Provide CB Contact Data Quality dashboards/ scorecards that align with overall CB and Firmwide Data Quality reporting standards.
  • Drive adoption of best in class contact data into processes and tools across CB functional and sales management teams, including Salesforce integration.
  • Build relationships within CB and across LOB partner groups to sustain data quality.
  • Understand strategic challenges and responsibilities involved in contact data management
  • Support Commercial Banking's alignment with Firmwide Data Management Program policies, standards and procedures.
  • Act as thought leader for developing new processes and operating models as the function evolves.

Required Qualifications

  • Bachelor degree required, Masters degree preferred
  • At least 5-10 years' experience with business information architecture, program management and business process re-engineering is required
  • At least 5-10 years' experience in banking; experience in a wholesale LOBs such as Commercial Banking, T&SS, or Investment Banking is strongly preferred
  • Advanced leadership skills with an emphasis on influencing others
  • Experience in transformation projects around data strategy desired
  • Proven ability to formulate innovative ideas and gain buy-in from senior leaders in addition to a track record of execution/leadership in a challenging environment
  • Strong knowledge of business operational processes, data and technology platforms
  • Adept at managing and working on multiple, concurrent projects
  • Capable of leading a cross functional team through a complex project
  • Highly organized and self-directed individual, with strong interpersonal skills
  • Excellent written and verbal communications skills with a gift for being concise and accurate
  • Advanced-level ability expected in all MS Office tools (Excel, Pivot Tables, PowerPoint)


  • A passion for technology, data, and financial services
  • A balanced approach combining judgment, analytical rigor, curiosity, open-mindedness and creativity
  • Ability to multi-task and manage competing priorities/workflows
  • Proven ability to quickly learn the business, the application and adapt to ever changing priorities
  • Self-motivated, team player with strong work ethic
  • Ability to build relationships across global teams
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans