Implementation Manager will be responsible for the overall client experience and project management of commercial card implementations. This role will contribute expertise to defining new J.P. Morgan Chase Commercial Card solutions in conjunction with Sales, Consulting and Product. Manage client solutions from inception to completion within specified time frames.
Provide consultative advice to customers on J.P. Morgan Chase Commercial Card product offerings
Assist clients in architecting solutions in accordance to best practices
Conduct discovery and readiness meetings with clients, complete project documents to ensure systems and products are clearly defined and signed off by the client and product companies
Develop project plans as agreed for each implementation incorporating the methodology used within the Implementation Project Management team. Provide guidance to the client with respect to the tasks and their role within the plan
Maintain all project related documentation.
Facilitate and manage client meetings to review status and report progress
Coordinate and manage internal and external parties to deliver the solution within the required timeline for the client
Ensure audit compliance
Facilitate issue resolution, training, etc. related to the client implementation
Leverage key understanding of technical systems to manage the client's expectations regarding integration of commercial card platform data into their back office systems
Perform configuration of commercial card platforms based on agreed upon client requirements within best practice guidelines
Provide ad-hoc support and feedback to the core product managers based on awareness of trends spotted in the market as well as on a project-specific basis
Assist in identifying further revenue opportunities through the life cycle of the implementation
Provide support to team colleagues as required
Identify and participate in process improvement initiatives to enhance client experience
Final Job Grade and Officer Title will be determined at time of offer, and may differ from this posting.
8 Years of relevant work experience in a professional setting
Minimum 1+ years' experience in commercial card, in either an implementation, relationship management, servicing or sales role
Exhibit adherence to policy and procedures and meet or exceed established SLA
Ability to communicate effectively with clients and internal partners through verbal and written (primarily e-mail) channels
Comfortable using technology such as WebEx and virtual meetings to enhance client discussions
Able to embrace change, and pilot process enhancements and new products
BA / BS Degree
Prior experience in implementations, client service, and / or treasury services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.