Customer Care Specialist- Pool Distribution at Regal Beloit in Tipp City, Ohio

Posted in General Business 12 days ago.

Type: Full-Time

Job Description:

Regal Beloit Corporation is a leading manufacturer of electric motors and controls, power generation products and power transmission products serving customers throughout the world. We create a better tomorrow by developing and responsibly producing energy-efficient products and systems. At the end of fiscal 2019, Regal generated about $3.3B in sales and employed approximately 21,000 employees worldwide. The company sells its products directly to OEMs, distributors, and end-users. Regal Beloit Corporation is a Wisconsin corporation with common stock listed on The New York Stock Exchange beginning in 1976. Regal's common stock is a component of the S&P MidCap 400 Index and the Russell 1000 Index. Regal was founded in 1955 and is headquartered in Beloit, Wisconsin.

Regal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal is committed to a diverse and inclusive workforce.

Position Summary: Answers customer questions on order status, account status, pricing, or products following established procedures to resolve issues and refers to more complex requests calls to appropriate staff . May have limited authority to offer discounts to resolve inquiries regarding damaged, late or incorrect shipments of company products. Uses computer software to check order information, determine the availability of products, and provide a quote. Transfers any unusual or complex problems to Supervisor or Customer Service Representative Lead for resolution. Share best practices across the organization and drive process improvement.

Major Responsibilities:

  • Provides customer care to wholesale distribution accounts.
  • Ensures that customer questions and problems transpire in a satisfactory and timely manner, and that customer accounts are maintained accurately.
  • Identify and assess customers' needs to achieve customer satisfaction.
  • Resolves customer concerns or issues.
  • Ensures continuous improvement and compliance with customer care quality metrics.
  • Manages a high volume of incoming calls, fax, and emails.
  • Performs order entry, stock checks, order expedites, and review of customer discrepancies, pricing, and terms.
  • Run Daily/Weekly Reports and publish results .
  • Engages with cross-functional teams to fulfill customer requests and business objectives.
  • Provides technical support.
  • Performs other duties as assigned.

Required Education / Experience / Skills:

  • High school diploma or equivalent with 4 or more years of customer service experience.
  • Excellent communication and active listening skills.
  • Must be highly motivated, results-driven, and willing to operate in an environment of often conflicting priorities and compressed timelines.
  • Must be a self-starter that is capable of maneuvering through a multi-segmented organization.
  • Customer service orientation and ability to build strong customer relationships.
  • Close attention to detail and ability to multi-task, prioritize, and manage time effectively.
  • Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
  • Ability to provide technical product support.
  • Experience with BI business reporting tools, CRM, and ERP systems and practices a plus.

Travel: Some travel required (< 10%)

Language: English