Lead Product Owner at John Hancock in Boston, Massachusetts

Job Description:

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

We are seeking a Lead Product Manager for John Hancocks Digital and Direct to Consumer business, responsible for driving key initiatives that enable our customers purchase journey and engagement with John Hancock products and services.

The Product Manager (PM) is a key member of the Digital Product Team responsible for setting the vision for our omni-channel ecommerce program and executing on that vision by driving all aspects of product development. The Product Manager will (indirectly) lead a digital squad of ~8 resources including Design, Engineering, QA and Scrum team members. By leading the digital squad to deliver on product vision, the PM will provide our customers with a modern, relevant and personalized digital experience across the company's financial, saving, and investing products and services.

You will be a key part of a growing product team, will help define product direction and will influence and build consensus around digital initiatives across the company and functions. You will have accountability for core product KPIs and the resources to drive significant impact while building a multi-million-dollar business for John Hancock.

Responsibilities for this role include:

• Lead the digital squad responsible for creating an outstanding user experience that empowers people to make better financial decisions


• Bring obsession with the customer into every aspect of product development by deeply understanding customers needs/problems and how our product can help them achieve their goals. Act as the voice of the customer in the definition of product.  Partner with product designers to validate ideas with feedback, testing and data.


• Provide thought leadership to both product development teams and the wider John Hancock organization about customer obsession and how to put it into practice.


• Own the product vision for your squad and ensure that it aligns with the overall team and company vision. Manage your product roadmap and communicate the vision frequently so all stakeholders are aligned, have context and understand where the product is going.


• Lead execution of the product vision by writing business requirements, user stories, maintaining product backlogs and doing whatever it takes to help our team ship a great product and build a significant digital, direct to consumer business.


• Partner with engineers and designers to ensure that requirements are understood, can be executed by engineering resources, properly implemented and validated.


• Measure everything. Define what success means for each feature before it moves into development. Develop ways to constantly evaluate what youve shipped, define effectiveness, and monitor success.


• Partner with usability and design teams to define hypotheses, run experiments (surveys, concept testing, analytics tools, A/B testing), and analyze data to make decisions on features that influence the direction of the product.

Individual accountabilities:

• Owns Product Vision


• Owns writing user stories and business requirements, grooming and prioritizing of the backlog


• Accountable for core product KPIs.

Requirements for this role include:

• Minimum 7-10 years of experience, coupled with 3-5 years of in Agile Product for B2C across mobile and web.


• Experience in ecommerce industry preferred.  Experience in and knowledge of the financial services industry are a plus but not necessary


• Strong critical thinker who makes balanced, data-driven decisions, asking probing questions and looking for underlying issues.


• Experience working within agile and scrum software development frameworks to deliver B2C products across mobile and web


• Possesses an eye for and appreciation of great design/UX and a drive for simplicity


• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)


• Ability to influence all levels of the organization and across multiple functional areas


• Active collaborator able to work effectively with diverse partners and stakeholders


• Ability to deliver results while working under pressure


• Awareness of full-technology stack


• Business savvy " understands market needs and drivers customer pain points and goals, and business priorities


• Strong self-awareness; reflects on and improves behavior


• Understands the overall 'big picture' in most situations


• Understands the political landscape and informal hierarchy within the firm


• Experience with Atlassian products (Jira, Confluence, etc.) a plus

This is a full-time permanent role Based in Boston, MA.

If you are ready to unleash your potential, its time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John   Hancock , we embrace our diversity. We strive to attract,   develop   and   retain   a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,   colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.  

It is our priority to remove barriers to   provide   equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process .  All information shared during the accommodation request process will be stored and used in a manner that is consistent with   applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

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