Product Manager, Best Buy Health - Virtual Care at Best Buy in Watertown, Massachusetts

Job Description:

We are seeking a Product Manager, Best Buy Health - Virtual Care for our Remote Patient Monitoring and Virtual Care offerings. This role will be responsible for products and services that meet user (customer and colleague) needs, address the most important business objectives, and drive the Best Buy Health purpose - to enrich and save lives through technology and meaningful connections.
The Product Manager will define product vision, roadmap, and define quarterly objectives and key results in partnership with the product team, their product leaders and key stakeholders. They are responsible for sprint/backlog management and must understand and utilize key customer and business metrics to inform their priorities. The Product Manager is also responsible for ensuring there are continuous feedback loops with their users (clients and members) and supporting discovery practices that effectively inform their priorities and how they advance against the product team vision.
The Product Manager is responsible for product prioritization and must understand and utilize key customer and business metrics to inform their priorities. This role works with Engineering teams, User Experience Teams, and numerous stakeholders throughout the organization. This role requires significant relevant experience managing stakeholders, business outcomes, and leading cross-functional teams to effectively manage products with a moderate scope and complexity.
The Product Manager is an evolving leader and shows leadership by promoting a culture where team members feel comfortable to dissent and have a sense of belonging. They show willingness in co-moderating difficult conversations with stakeholders and ensure that people leave meetings feeling heard and understood. They identify when discussions are not inclusive of multiple points of view and actively solicit additional perspectives with guidance. They encourage and advance Best Buy's culture of diversity and inclusion, build and lead a team, and are a formal and visible leader, demonstrating a cross-team leadership mindset, BBY values and Way We Lead behaviors.

Primary Roles and Responsibilities Include:

• Craft vision for moderately complex products with minimal supervision that clearly demonstrate understanding of the product goals and organizational needs. Managers of Product Management will demonstrate skills in connecting Best Buy's broader strategic vision to their own product and product vision.


• Show proficiency in translating business needs into customer goals and features as well as mastery in ensuring product strategies, roadmaps, and product features are delivered against core customer value propositions that align with Best Buy's strategic vision.


• Keep customer needs at the forefront of solution creation. Will demonstrate empathy for the customer and will steer discussions to how to build customer trust.


• Demonstrate innovating with purpose; demonstrating the test/learn/iterate mindset.


• Master skills to analyze product performance through qualitative and quantitative analysis tools and processes to both answer questions as well as apply to crafting theories for mainly concrete business problems.

• 2 or more years of relevant Product Management Experience (Dev, UX, Strategy, etc.)


• 1 or more years of direct or indirect team management/ leadership / work direction


• 1 or more years of relevant experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.

• 4 or more years of Product Management experience


• 1 or more years of direct people management experience;


• 3 or more years of Agile experience


• Proven ability to work with Engineering teams, User Experience Teams


• Ability to encourage and advance Best Buy's culture of diversity and inclusion, build and lead a team, and are a formal and visible leader, demonstrating a cross-team leadership mindset, BBY values and Way We Lead behaviors


• Ability to promote a culture where team members feel comfortable to dissent and have a sense of belonging and ability to co-moderate difficult conversations with stakeholders and ensure that people leave meetings feeling heard and understood