Zone Managers (retail supervisors) at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions and coach sales associates, oversee merchandising and replenishment standards, and provide overall shift supervision within the shops.
A Zone Manager is assigned specific responsibilities within zone(s), terminal(s), or in other support areas. They provide assistance and support to the management team in achieving sales goals and executing First Class Service.
Duties and Responsibilities:
Provide First Class Service to customers and model sales behaviors with every customer
Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
Facilitate opening and closing procedures for stores, and total location
Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions
Ensure store merchandising standards are consistently executed per the company guidelines
Coordinate and monitor staffing levels to maximize sales and improve customer experience
Achieve sales goals by implementing promotional programs, merchandising initiatives, and executing special events
Direct, coach, and train Associates in their daily job assignments
Represent and support the company by fostering strong business relationships within the airport community
Contribute feedback on Associate reviews and provide input on Associate counseling
High school diploma or equivalency required / Bachelor’s degree preferred
Ability to work various shifts in a 7/365 day team oriented environment
Excellent customer service skills and ability to communicate effectively using the English language
Strong interpersonal/organizational skills with ability to motivate others
Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Computer literacy and working knowledge of MS Office preferred
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances