Implementation Specialist, CMT Plus at DSS, Inc. in Juno Beach, Florida

Posted in Information Technology 9 days ago.

Type: Full Time

Job Description:

DSS, Inc.

DSS, Inc. is a drug and alcohol free workplace (DFWP).
DSS, Inc. is an Equal Opportunity (EOE), Affirmative Action (AA) employer that invites and encourages minorities (M), women (F), veterans (V), veterans preferred (V Preferred), LGBT (Lesbian, Gay, Bisexual, Transsexual) and individuals with disabilities (H) to apply.
We are ADEA and ADA compliant.

Level: Experienced

Travel Percentage: Road Warrior

Job Location: REMOTE - Anywhere, FL

Job Shift: Day

Position Type: Full Time

Job Category: Training

Education Level: 4 Year Degree

POSITION SUMMARY: The CTM Plus Implementation Specialist promotes DSS Inc.'s mission by providing the highest level of care and training to our clients. Supports and trains our clients in various situations related to the learning and use of our products and services.


Essential Duties:
  • Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement
  • Creation and delivery of Training Plans, Web Based Presentations and Training Materials
  • Provide on-site, in person training in both classroom settings and one on one mentoring formats
  • Provide on-site support during customer Go Live
  • Delivers product demonstrations to potential or existing clients as well as internal staff
  • Submits signed, on-site certification documents upon completion of training
  • Reviews application set up with appropriate staff

Other Duties:
  • Responsible for verbal and written communication with clients and documentation of work activities and work processes
  • Participates in internal and external Site Kick Off calls
  • Participates in Quality Assurance Testing and troubleshooting of product
  • Gathers requirements for workflow process and is involved with the configuration of application
  • Works on Home Based Assignments when not on the road as given by the Training Manager or Director
  • Cross train on other products as assigned by Training Director
  • Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.




  • Prior experience implementing Consults/Referral Package
  • Ability to identify workflow issues and troubleshoot accordingly
  • Ability to identify the importance or impact of issues and situations occurring within a client's workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting)
  • Knowledge of the technical health care process as it relates to access to care
  • Excellent listening skills and clear and concise presentation skills
  • Proficient in Microsoft Office Products (Word, Excel, PPT)
  • Aptitude for understanding technical processes and the ability to learn new software as needed
  • Hands on implementation experience in a hospital or clinical setting

  • Prior VA Experience
  • Prior Classroom Training and Individual Mentoring


  • Bachelor's degree
  • Equivalent experience or combination of education and experience considered

  • Professional training in a medical discipline

Certification(s), Licenses:

  • N/A

  • Training Focused Certifications

Years of experience in a similar role:

  • 3+ years prior software implementation experience

  • Prior VA Implementation experience



25% per day


60% per day


10% per day


5% per day

  • 5 - 10 lbs. daily x 2 (normal workday)
  • 50 lbs. unassisted when travelling with luggage

Computer Work

50% per day

Telephone Work

25% per day


25% per day

Other, please specify

Travel apx. 36 weeks per year via common carrier and/or auto

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need an accommodation seeking employment with DSS, Inc., please email or call (561) 284-7373. Accommodations are made on a case-by-case basis.PI128772102