Job ID 2021-2731 # of Openings 1 Job Locations US-OH-Dublin Category Credit/Collections
The Collections Analyst serves our customers and helps the Company meet its sales and profit objectives through the appropriate extension of credit and the timely collection of receivables. They help the Company create financial flexibility by lowering our working capital requirements through sustained DSO management and a reduction in our exposure to bad debt. The Collections Analyst abides by the appropriate systems and controls that are in place to adequately protect company assets.
Sarnova is the leading national specialty distributor of health care products in emergency medical services (EMS) and respiratory markets and is the industry leader in revenue cycle management within emergency medical services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.
Responsibilities and Qualifications
Essential Duties and Responsibilities:
• Work with our customers and account managers to resolve all billing issues in a responsive and professional manner. • Research discrepancies between the customers' records and expectations with the Company's records. Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company. • Actively collect payments from customers in a timely manner. • Lower the Company's exposure to bad debt through consistent and diligent adherence to our collection policy. • Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers. • Ensure the timely communication of monthly statements using our customers' preferred method (mail, fax or e-mail). • Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc) to our customers.
Skills/Experience Required: • Effective communication skills, both oral and written. • Demonstrated ability to work effectively in an integrated accounting system. • Proficiency in Excel, Word and Outlook. • 3-5 years of collections experience, preferably in commercial collections. • Customer service-orientated. • Desire to take ownership of accounts and develop and sustain successful relationships with our customers. • Detail-orientated with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues. • Sense of accountability for results and the results of the collections team. • Goal centered motivation; results-driven. • Willingness to do whatever it takes to serve the customer and meet collection goals. • Ability to work independently with minimum supervision. • Desire to belong to a team and to contribute to the success of the larger organization. • Ability to communicate any issues or problems with a supervisor on a timely basis.
Physical Requirements Must be able to meet the following physical requirements, with or without reasonable accommodation: • Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment. • Reach with hands and arms. • Talk and hear. • See and be able to read, write, and interpret text. • Occasionally lift and move objects weighing up to 20 pounds.
Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/DisabledPI128772631