Workforce Management Strategy Senior Consultant (Business Support Functional Consultant 2) at Wells Fargo in Irving, Texas

Posted in Other 5 days ago.

Job Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. 

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

Human Resources develops and implements our 'employees, candidates, and operational' strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, employee relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice.   Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR employees, strengthen controls, and scale technology infrastructure.

Enterprise Workforce Management 

The Enterprise Workforce Management COE (Center of Excellence) in Human Resources was established to create a consistent, data driven talent planning approach to help business groups and enterprise functions place the right resources with the right capabilities and skills, in the right roles, at the right time.   Objectives are achieved by:
  • Defining the requirements for a standard scalable enterprise process for developing staffing plans, including assessments to identify gaps where the company may lack resources with the relevant experience and expertise to meet business needs.
  • Designing and implementing specific tools and resources to support business groups and enterprise functions in developing long term and annual staffing plans based on existing and forecasted talent gaps.
  • Governing the appropriate application and use of skills assessment surveys and resource assessments informed by qualitative and quantitative factors 
  • Establishing monitoring and accountability metrics to drive and maintain execution performance

The Role

Reporting to the Workforce Management COE Leader, this highly visible role is significant in scope, complexity and has financial impact at an enterprise level.  

Specific responsibilities include:
  • Lead the development of an enterprise workforce management strategy, including a strategic workforce planning process, tools and service delivery model 
  • Define service and process components that deliver effective long term and annual staffing plans based on existing and forecasted talent gaps.
  • Serve as the primary thought leader for enterprise workforce management, working across a complex variety of high-level business and support partners to define, develop and achieve business deliverables; including: data analysis, concept design, planning and implementation of strategies, policies and process design and improvement. 
  • Drive planning and implementation of workforce management strategy across functional areas and a large, complex organization to ensure operational excellence and process efficiency with a bias for action and ability to lead transformational change.
  • Provide direction to a cross-functional team through influence and visionary leadership; does not have direct reports.
  • This role will require Leadership, integrity, and credibility.   The ability to understand and operate successfully in a large, complex, corporate environment with a sense of urgency and personal accountability for achievement will be key.  As a new COE, designing a new enterprise service and process, this role requires a demonstrated ability to lead large transformational change initiatives. 


Preference is for selected candidate to work within one of the following Wells Fargo locations:  Charlotte, NC; Dallas, TX; Atlanta, GA; Minneapolis, MN; Phoenix, AZ; Des Moines, IA; St. Louis, MO; San Antonio, TX. Other locations may be considered. Relocation assistance is not available for this position.  

Required Qualifications

  • 12+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services
  • 8+ years of leadership experience
  • 5+ years Strategic Workforce Planning (SWP) experience

Other Desired Qualifications
  • Experience developing workforce management strategies, framework and processes including tools and technology (experience using Adaptive Insights is desired)    
  • Strategic workforce planning experience in a large, complex, global organization 
  • Experience creating strategic infrastructures for large-scale enterprise, cross-functional projects and initiatives to achieve long-term business goals and objectives. 
  • Experience demonstrating strong influencing, collaboration and decision-making skills across various stakeholder teams to ensure alignment and drive progress toward a common business objective. 
  • Executive level business acumen and communication skills are required, as this role will provide analysis and make presentations to senior leaders and corporate executives. 
  • Proven success leveraging agile practices and people analytics to drive business outcomes
  • Experience developing predictive workforce models, scenario analysis, key performance metrics, dashboards and scorecards
  • Demonstrate judgment and discretion when dealing with highly sensitive people data
  • Operational knowledge of HR tools, processes, and workflows
  • Bachelor's degree in Human Resources, Business, Finance or related field. 
  • Occasional travel expected


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.