Trainer at Logisticare in South Portland, Maine

Job Description:

Trainer
21-5414

The Trainer assists new employees in their onboarding and success at ModivCare. The Trainer is responsible for providing existing employees with ongoing coaching and support for meeting performance metrics through side-by-side observations and work review.

• Assists in developing and updating training manuals, handouts and aids


• Trains staff through delivery of a consistent member experience


• Assists in facilitating new hire and ongoing training as needed by local operation


• Sits with new and existing employees to provide feedback obtained from side-by-sides monitoring and other work output observations


• Documents observations, detailing the feedback and coaching delivered


• Provides informal coaching to employees as needed on the floor and as requested by management


• Reports any pertinent trends regarding necessary or recommended adjustments to curriculum based on interactions and observed deficiencies


• Serves as a subject matter expert for identified contracts/ModivCare systems


• Follows ModivCare policies and procedures to serve as an example to others


• Maintains complete confidentiality of all observations and feedback/coaching provided to others


• Travels to provide support as a subject matter expert during implementations and as needed to support operations initiatives


• May have responsibility for setting up new hires in the LMS system


• May takes calls for part of their weekly shift to maintain an accurate understanding of position requirements

POSITION QUALIFICATIONS

Education

• High School Graduate or General Education Degree (GED) required

Experience

• 2 years of training experience is strongly preferred


• 1+ year(s) experience in a lead position strongly preferred

Skills

• Excellent customer service and people skills and must be able to work independently or with a team


• Ability to quickly learn new technology and processes


• Must be able to understand and follow complex instructions


• Read, write and understand English fluently

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance


• Medical, Dental, and Vision insurance


• Employer Paid Basic Life Insurance and AD&D


• Voluntary Life Insurance (Employee/Spouse/Child)


• Health Care and Dependent Care Flexible Spending Accounts


• Pre-Tax and Post --Tax Commuter and Parking Benefits


• 401(k) Retirement Savings Plan with Company Match


• Paid Time Off


• Paid Parental Leave


• Short-Term and Long-Term Disability


• Tuition Reimbursement


• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: $33,488 - 44,637 annually

ModivCare is an Equal Opportunity Employer