HVAC TB Service Manager at Johnson Controls, Inc in Lenexa, Kansas

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

HVAC Truck-Based Service Manager (Kansas City/Topeka, KS)

What you will do

In this role, you will act as a truck-based service team leader, providing local leadership and service coordination support in response to JCI customer requirements. Using established management techniques, you will oversee day-to-day activities, including driving team productivity and balancing the truck-based service team’s financial goals while ensuring customer satisfaction. You will be developing and training employees, with responsibility for allocating employee resources, ensuring all work is performed to the highest standard and in compliance with state, local and Federal legal requirements.

How you will do it

• Set and monitor goals for goals for overall team growth and profitability.


• Lead the efforts of the truck-based service team to ensure productivity, consistency and quality.


• Respond to warranty-related customer issues.


• Manage customer relationships and drive issue resolution.


• Manage team budget and overhead accounts.


• Maintain optimum team staffing levels through labor forecasting, planning, and management.


• Recruit, hire and retain team staff.


• Work with direct reports and Team Technical Leads to create effective development performance tracking plans.


• Communicate clear performance expectations; conduct performance reviews for direct reports. 


• Approve time sheets for direct reports, and perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.


• Take responsibility for safety performance and program compliance.


• Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.


• Participate in overall branch growth as a member of the local branch leadership team.

What we look for

As an effective leader, you communicate you interact well, verbally and in writing, with individuals at various levels, both internal and external. Whether working independently or as part of a team, you take ownership of issues. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority.

Required Qualifications

University degree or equivalent combination of education and experience. 6 years minimum experience.

Preferred Skills/Education/Experience

Bachelor’s in a technical field.

1-2 years supervisory experience.

6-8 years practical experience in HVAC and/or building controls systems.

Knowledge of truck-based service accounting, costing principals and contracting. 

Experience using service management software and financial accounting systems.

Excellent verbal and written communication skills.

Strong computer skills in a Microsoft Office environment.

Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels 

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou