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Senior SalesForce Application Administrator at Cox in Atlanta, Georgia

Posted in Other 30+ days ago.





Job Description:

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, US

Division: Cox Communications Inc


Job Level: Individual Contributor


Travel: No


Schedule: Full-time


Shift: Day Job


Requisition Number: 210513


Information Technology

12108196

Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and let’s build a better future together.


The SalesForce Application Admin will maintain and improve the Salesforce Org as well as integrations with 3rd party and external systems. Ensure that we have successful releases and support the various tenants with innovative solutions through your technical expertise. The job entails but not limited to:
•    Working with the team as well as Solutions Owners to solve problems and help define requirements as well as processes. 
•    Proactively solicit feedback and gather business requirements for tool enhancements from a large, diverse user group. Translate business requirements into technical functionalities.
•    Assisting in identifying opportunities within the CRM to continuously improve operations, sales effectiveness, and overall productivity.
•    Creating and maintaining declarative automations like Workflow, Process Builder and Flow. 
•    Monitor possible issues across departments as well as provide support for users within the organization. 
•    Managing and prioritizing support requests and user administrative needs. 
•    Managing SFDC administration, including but not limited to: user roles, security, profiles, fields/relationships, workflow rules, processes & flows, page layouts, validation rules, email templates, custom buttons.
•    Developing new functionality within SFDC, including custom objects, custom fields, formulas, workflows, processes & flows, page layouts, validation rules, assignment rules, and analytics.
•    Assisting support team in debugging production environment.
•    Creating documentation of processes, integrations, and use cases for the departments that use the Salesforce platform. 
•    Creating specification documents for new functionality or significant enhancements to existing functionality.
•    Providing training and technical support to other technology and business teams.
•    Collaborating with the team to provide data quality, which includes the use of Dataloader/Excel for both management and cleansing. 
 


Qualifications:


Minimum:
•    5+ years in IT industry
•    3+ years of experience with technical implementation, day-to-day operations, and long-term maintenance of Salesforce.
•    Salesforce certifications, Marketing Cloud and Pardot experience.
•    SFDC administration experience. Solid understanding of technical requirements, system configuration, user requirements, and related policies and procedures.
•    Proficiency in the following SFDC functionalities: custom objects, validation rules, workflows, assignment rules, formula fields, custom reporting, and modifying pages, views, and dashboards.
•    Problem Solving: Provides practical solutions to problems. 
•    Organization and Planning: Prioritizes work based on impact, organizes work load, and thinks critically about how to deliver solutions by planning properly. 
•    Flexibility/adaptability: Is cool with rapidly changing priorities and projects. 
•    Follow-through: Follows-through on items without being managed. 
•    Communication: Speaks clearly and with intent with technical and non-technical teams and writes clear, concise documentation. 
•    Experience as a Telecom System Analyst
•    Experience in writing and debugging apex code.
•    Attention to detail
•    Problem-solving abilities from an operational and technical perspective.
•    Experience documenting and analyzing processes, procedures, and/or policies.
•    Must be comfortable in rapidly changing and sometimes ambiguous work situations.


Preferred: 
•    Experience working with Salesforce.com Sales and Marketing Cloud
•    Expertise in building object with an understanding of page layouts, record types, dependent fields, and validation rules. 
•    Expertise with object relationships in SFDC and their limitations (Lookup and Master Detail). 
•    Experience with AppExchange App Implementations 
•    Ability to build dashboards and reports in SFDC. 
•    Ability to write and run SOQL/SOSL queries. 
•    Understanding of Apex, Visualforce, and Salesforce APIs 

Who We Are


About Cox Communications


Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.


 


About Cox 


We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.   


Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.


Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


 


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