Client Service Rep II at Cox in Wilmington, Ohio

Job Description:

Primary Location: 3268 Progress Way, Wilmington, OH, US

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202001490

Client and Customer Service

12107517

Client Services Representative II

 

 

Not everyone’s job is designed to make others happy. Let’s face it, even party clowns terrify a solid 50% of their young audiences.  But when you’re a Client Services Representative, you’re in the business of bringing satisfaction to everyone — from Cox’s day-to-day customers to our VIP clients. Connections and smiles abound, and you don’t even need to know how to make balloon animals.  

If you are jazzed by the notion of teaming up with like-minded folks to bring resolutions to concerns, and revolution to Client Services, then keep reading.  We’re hiring a Client Services Representative II on our Dealertrack team, which is part of the Cox Automotive family of businesses, and you may have just struck gold. Read on!

 

What You’ll Do

This is a fast-paced, high-volume environment with quick-turn times to keep the customer satisfied. Not NASCAR fast, but steadily riding the speed limit, for sure.  If you like having your foot on the gas to get things done, while providing fantastic customer service along the way, take a look at some of the responsibilities you’ll tackle as a Client Services Rep II:

 

       * Ensure contractual obligations are met for each client, and resolve any

          issues that arise.

       * Originate loan and title documents for automotive lending transactions in

          assigned DMV jurisdictions. Documents lead to the origination of, but are

          not limited to, lien placement, duplicate title, registration, plates, and tags.

       * Respond to client, consumer, or seller inquiries on vehicle titling and

          registration processes for lenders.

       * Meaningful and successful interactions with prior lenders, dealers, tag

          agents, and DMVs to ensure successful completion of transactions.

       * Partner with other departments, as necessary, to resolve requests and

          issues in a timely, accurate manner.

       * Handle confidential personal and business information with discretion.

What’s In It For You?

 

• To do your best work in a fast-moving job, you’re going to need the best workspace tools and technology. Cox makes sure you have innovative equipment and resources available so you never have to hit the brakes for roadside assistance. 

 

• A job that moves this fast needs pay and benefits that can keep up with it. So, Cox provides  competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more. 

 

• Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox ecosystem that will continue to challenge and empower you. 

 

• Just like you’ll be making customers feel good about their experience, Cox has an outstanding company culture that does the same for you. At Cox, we get that you’ve got a life outside our doors, so we create a flexible work environment, honoring your desire to balance work life with, well, life. Our diverse, inclusive culture invites you to bring your authentic self to work, and the trust between our leadership and our teams means you’re working in an environment that supports collaboration through innovation, and real change driven by people like you.

 

 

Who You Are

Qualifications:

Minimum

      * Ability to handle a high volume of inbound and outbound calls.

      * Tremendous customer service skills.

.
      * Detail oriented, great at problem solving. Accurate and thorough in your

         work and can maintain high quality work independently.   

      * Speaks clearly and persuasively in both positive or negative situations;

         listens and gets clarification; responds well to questions. Ability to write

         clearly and effectively and to document activities.

      * Teamwork – Balances team and individual responsibilities; exhibits

         objectivity and openness to others’ views; gives and welcomes feedback;

         puts success of team above own interests; able to build morale and group

         commitments to goals and objectives.

      * Thrives in a fast-paced environment with lots of multi-tasking. Ability to

          manage your time and, sometimes, competing priorities.

      * Standard working knowledge of Microsoft Office – Word, Excel, and

         Outlook.

 

Preferred:

      * 2+ years of DMV, lender or dealership state title experience. 

      * 2+ years customer service experience.

 

Who We Are

About Cox Automotive

 

About Cox

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

 

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.   

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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