WTC Service Manager – Now Hiring for our Grand Forks, ND Location Opening Fall 2021! at W.W. Wallwork Inc. in Grand Forks, North Dakota

Job Description:

 The role of the Service Manager is to be responsible for the day-to-day operation of the branch’s Service Department in compliance with established policies and procedures.  This position plans directs and controls the activities of the Service Department to ensure that overall growth and profit objectives are met; formulates the major objectives, specific plans, procedures, and programs for the Service Department; evaluates the department’s results and performance against objectives.  The Service Manager will maintain the highest quality standards of professionalism in servicing the customer and identifying their needs.

QUALIFICATIONS (minimum requirements)

 Education and/or years’ experience required: 

• BA/BS degree or a minimum of three to five year related work experience.

 Preferred/Required Skills and Abilities:

• CDL preferred


• Must display excellent leadership and communication skills


• Requires previous supervisory experience


• Strong work ethic


• Strong knowledge of Microsoft Office products


• Accounting background preferred

Supervision of others/decision making aptitude (if applicable):

• Supervisory responsibilities are required with this position

 ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

• Supervising all service department personnel, as well as monitoring their performance in servicing customers. This includes the ability to resolve customer or internal conflicts in a timely manner.


• Assess present and future needs, trends, problems, and profit opportunities of the Service Department.


• Within the Company’s overall plans and policies, establish short and long term operating and financial objectives for the Service Department.


• Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by manufacturers.


• Ensure that approved policies and objectives are clearly understood and effectively applied within the department.


• Formulate annual and monthly profit/expense goals in accordance with company objectives.


• Review and appraise the results of activities within the department and take appropriate action as necessary. This includes performance reviews, coaching, and subordinate development.


• Some overnight travel may be required as needed. (Lodging, meals, and travel expenses are compensated per company guidelines.)


• Travel to customer locations on a regular basis promoting the Service Department and overall dealership.


• Collaborate with Parts Manager and outside sales force in a proactive way to improve labor sales.


• Maintain appropriate communication within and between all departments.


• Promote safe work habits and ensure that safety rules are followed.


• Develop and maintain policies and practices to ensure positive employee, customer, and interdepartmental relations.


• Possess the authority to hire and fire employees, or give suggestions and recommendations throughout the process of hiring, firing, advancement, promotion, or any other change of status of other employees


• Customarily and regularly exercises discretion and independent judgment to meet the needs of the company, employees, and/or customers.


• Coordinate the processing of warranty claims with Warranty Manager/Warranty Admin and administer warranty and policy adjustment in the most fair and honest manner for the customer, dealership, and vendor.


• Adhere to work schedule and maintain regular attendance.


• Performs Wallwork Inc.-wide duties as requested by the designated supervisor.


• Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.

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