Laboratory Call Center Specialist at HCA Healthcare in Savannah, Georgia

Job Description:

Description

SHIFT: Weekends Only
SCHEDULE: Full-time

 

Are you passionate about delivering superior, patient-centered care? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Laboratory Call Center Specialist today with Memorial Health University Medical Center.

We are committed to providing our employees with the support they need. At Memorial Health University Medical Center, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

• Tuition Reimbursement/Assistance Programs



• Student Loan Repayment



• Paid Personal Leave


• 401k (100% annual match – 3%-9% of pay based on years of service)


• Identity Theft Protection discounts


• Auto, Home, and Life Insurance options


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  Adoption Assistance


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  Employee Stock Purchase Program (ESPP)
  
  

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues?  Join the Memorial Health University Medical Center family! We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Laboratory Call Center Specialist to help us reach our goals. Unlock your potential here!

We are searching for a Call Center Specialist to join our patient-centered Lab team in a full-time, weekends-only position. 

 

The Laboratory Call Center Specialist is responsible for providing an effective and convenient way to solve customer problems or address telephone needs through a systematic and organized flow of calls. 

 

What you will do in this role:

• You will establish guidelines to ensure a smooth process for the customer for all facets of outpatient and inpatient services.


• You will serve the physicians, nurses, and other Inpatient Hospital personnel by facilitating communication between them and the laboratory.


• You will facilitate all incoming calls concerning the results retrieval process in such a manner as to provide ultimate customer satisfaction.


• You will greet and answer customer questions with a friendly attitude and answerinquiries by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.


• You will fulfill requests by clarifying desired information, completing transactions and forwarding requests.


• You will troubleshoot all customer complaints and issues in a professional and courteous manner. 


• You wil document and communicate all issues immediately to Supervisor or Laboratory Manager. 


• You will help eliminate barriers for the customer in order to provide excellent customer service to all.      

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Qualifications

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  Call center representative or equivalent experience

  
  


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  High School or GED required with specialty training beyond  preferred.

  
  


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  Outstanding communication and customer service skills, data entry training, ability to multi-task required. 

  
  


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  Phlebotomy, Medical Technologist or equivalent experience required. 

  
  

In 2018, Memorial Health University Medical Center affiliated with HCA Healthcare (South Atlantic Division), one of the nation’s leading providers of healthcare services. HCA Healthcare has formed its mission and values to be patient-centered and for the good of all people, no matter the circumstance: Above all else, we are committed to the care and improvement of human life. HCA has been continually named a World's Most Ethical Company by Ethisphere Institute since 2010. In 2018, HCA Healthcare spent an estimated $3.3 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Memorial Health University Medical Center (MHUMC) is a 640+ bed hospital in the beautiful, southern city of Savannah, Georgia. The facility opened its doors in 1955 and has evolved into the most advanced healthcare provider in the region employing over 3,500 colleagues.

Memorial Health University Medical Center serves as a regional referral center for heart care, cancer care, trauma care, children's care, high-risk pregnancies and high-risk newborn care. Our hospital includes the region's only Level 1 Trauma Center, the region's only Children's Hospital and the Savannah campus of Mercer University School of Medicine. We proudly serve 35 counties across southeast Georgia and southern South Carolina.

Memorial Health University Medical Center is always looking to grow and further advance in the healthcare industry, earning local, regional, national recognition of excellence. MHUMC uses its vast clinical knowledge, innovative operating strategies, scale and stability to transform healthcare and help our community thrive. Our goal is to create a new standard for excellence that will not only serve our current patients but also change the future of medicine.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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