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Field Service Support Engineer for Laser Systems - Austin TX at Coherent in Tucson, Arizona

Posted in Other 30+ days ago.





Job Description:




Job Description and Responsibilities:

Coherent is a world leader of lasers, optics, and sensors for scientific, precision manufacturing, life sciences, and semiconductor manufacturing. The global Marketing team at Coherent is transforming into a digital-first posture with analytics and execution excellence at the center of everything we do. Join the team at Coherent and be part of a new era in go to market excellence at a recognized global leader.

We are seeking a Field Service Engineer in Austin TX to support a large installation of Fiber Lasers at large automotive plant and who will provide installation, maintenance, repair of equipment, and training for our customers. This includes performing on-site or in-house servicing, repair and/or installation of company products. This job may also include any aspect of field support, such as system hardware and software, PC’s, and networking/wireless networking.


  • Scheduling preventative maintenance activities such as parts replacement and upgrades 

  • Serving as customer contact on technical and service related problems. Diagnosing mechanical, hardware, software and systems failures, using established procedures 

  • Determining the most cost effective repair/resolution to minimize customer downtime 

  • Ensuring local stock is kept up to date and coordinates shipment of parts 

  • Returning all parts in a timely manner. Preparing, updating, and maintaining accurate reports for analysis of product failure trends, service records, parts usage documentation and diagnostic updates

(Candidates can be from anywhere in the US, but the candidate must relocate to Austin TX.)

Travel will be limited as the role is to support an Austin location, but some travel is necessary for training and possibly integration work at the OEM facility, but this would be no more than 25% annually. Must possess a valid active passport and be able to travel to Canada, Finland, & Germany as well as domestic travel in the United States. Initially, the job may require that the candidate spend an extended amount of time in Canada for the integration period.

 




Education and Work Experience:


  • 2 year technical degree or equivalent work experience or vocational training or U.S. Navy electronics training /experience

  • 3 - 5 years relevant field service experience

  • Excellent skills in customer satisfaction, communications and be capable of working autonomously with little or no direct supervision

  • Laser experience is a plus

  • Excellent customer service skills

  • Solid written and oral communication skills

  • Ability to lift and carry up to 50 lbs is a must






We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.









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