About the Organization: Advanced Management Company is a property management company, which was started in 1982 and built on a foundation of ethical business practices. Those same principles are in place today with more than 50 apartment communities in Southern California and AMC was voted a Top Workplace in Orange County by our very own team members.
Job Summary: Requires high energy, a burning desire to make a difference in people's lives and a commitment to anticipate and exceed the expectations of residents and prospective VIPs. This diverse role combines sales, customer service and marketing to lease apartment homes and build strong relationships with residents and prospective VIPs. Sells high quality in-house construction and renovations, superior amenities and first class service in accordance with all Fair Housing Regulations.
Essential Job Duties:
Participates daily in team meetings to uphold Employee Promise and Vision Statement.
Opens office and performs opening set-up duties including but not limited to: posting Craigslist ads, preparing refreshments, checking flags/balloons.
Ensures leasing office, tour path, vacant apartments, amenities and general curb appeal of community is pleasing to all five senses and is impeccably clean.
Maintains thorough product knowledge of the property, sister properties and competitors.
Assist Community Director in developing and implementing effective marketing strategies to increase property traffic and internet leads.
Convert phone calls to tours, property tours to leases and internet lease to tours and/or leases.
Performs excellent telephone and presentation sales skills and delivers exceptional customer service while handling prospective residents including a property tour and follow up.
Ensures guest cards are complete, entered into the property management software and obtains all necessary documentation to screen prospective residents and submits file to Community Director.
Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. Including preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations.
Coordinates resident events with the intention of maximum participation and high resident retention.
Manages and resolves resident concerns with first class customer service.
Places work orders and monitors outstanding work orders by regularly communicating with maintenance staff to insure 48 hour guarantee.
Handles monthly administrative tasks including but not limited to: collecting and posting rent, preparing three day notices to pay rent or quit, completing market surveys, preparing lease bonus worksheets.
Assist in risk management to ensure the safety and well-being of residents, property and staff.
Adheres to the policies and procedures manuals.
Performs all other duties as assigned.
Experience in sales, customer service and/or clerical work.
Ability to score at or above AMC standards on mystery shop report.
Available to work evenings and weekends.
Proficient computer skills in MS Word, Excel and Outlook as well as Email, Internet and Social Media as it pertains to marketing of community.
Well-developed interpersonal, written and verbal reasoning and communication skills in English and ability to perform intermediate level mathematical calculations.
Shows up to work on time, follows direction from Community Director, interacts well with coworkers and residents and gives and receives feedback.
Maintains a professional image and attitude at all times; observing the policies and procedures of AMC when conducting business with prospects, residents and vendors.
Remarkable sales skills in demonstrating features, benefits and closing.
Serve our VIPs with a welcoming and caring attitude.
Behave in a responsible, professional and ethical manner with exceptional time management, multi-tasking and leadership skills. Demonstrate personal and professional integrity at all times.
Must be assertive, independent, energetic, flexible, motivated, goal oriented, driven and organized.
Must maintain reliable transportation daily, valid driver’s license and valid vehicle insurance.
Physical ability to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.
401k & 3% Employer Matching Program
Flexible Spending Accounts
Vacation & Sick Live HappyTime
Paid Holidays + Your Birthday!
Annual Employee Health Expo providing free health screening and events to all employees
Annual Beach Cleanup
Annual Tribute Awards to recognize all team members achievements
Check our careers page at amcliving.com and click Careers to find our list of open positions!