Commercial Card Service & Ops Readiness at JPMorgan Chase Bank, N.A. in Elgin, Illinois

Job Description:

Responsibilities

Lead the development and execution of Ops Readiness plans

• Develop a comprehensive, actionable and targeted operational readiness strategy around changes to people, processes and systems
• Apply a structured approach and methodology for client or employee-impacting change including communication plans, stakeholder plans, training plans
• Participate in the Project Lifecycle to understand the project objective and be able to capture/document required actions and potential impacts of moving from current to future state
• Identify, surface, and help manage issues and risks to overall readiness

Partner with various departments within the organization to complete the operational readiness tasks

• Facilitate recurring touch points with key/core project members to ensure consistent implementation and timely completion of readiness activities
• Ensure that readiness activities are aligned with the product/service roadmap
• Perform After Action Reviews to assess whether or not the defined readiness activities met the project goal, get feedback on overall readiness execution, and generate best practices that will aid the continuous improvement of Ops Readiness Program

Report metrics and milestones

• Create and manage measurements to track utilization/adoption/proficiency of individual changes and adjust strategies as necessary
• Establish project milestones in sync with overall project schedule
• Regularly report project status to stakeholders

Advocate Ops Readiness

• Provide change management and readiness expertise and guidance to the Management team by advising or coaching Project Leads to support the successful execution of established readiness activities and ensure alignment with business objectives

Qualifications

• Project Management Skills: demonstrated ability to manage and implement small or large scale projects either as an Individual or within a team environment
• Working knowledge on Commercial Card products
• Demonstrated leadership skills, including direction of diverse project members in a deadline-driven environment
• Demonstrated organizational skills, deadline-oriented, and ability to successfully multi-task and prioritize across tactical and strategic initiatives
• Strong analytical skills
  
  
  • Critical thinker and ability to exercise independent judgment
  • Accuracy and attention to detail paired with the ability to see the bigger picture while understanding the detail
  • Ability to structure and scope complex problems and develop solutions
  
  
• Ability to thrive in a collaborative work environment with internal and external business partners, and maintain good judgment and discretion when working with confidential information
• Excellent written and verbal communication skills including demonstrated ability to create effective presentations and clearly articulate messages to a variety of audiences
• Proficient in Excel and PowerPoint
• Experience using SharePoint, InfoPath, or any related tools

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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