The Commercial Bank Client Onboarding group is seeking an Implementation Manager who will manage a team that provides project management support for the implementation of cash management products for our clients. The Implementation Manager will serve as a point of escalation for the team, ensure timely resolution of client implementation issues, and be responsible for the overall success of the team by coaching and mentoring.
Responsibilities:
Ensure team operates effectively by adhering to implementation methodology and policies
Manage client and partner expectations and understanding
Exhibit ownership of onboarding experience and client satisfaction
Maintain a client-first culture among the team through open dialogue, encouragement of feedback, and attracting and/or retaining superior talent
Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
Foster a culture of teamwork with partners and within the Implementation team
Develop, scope, and execute on internal initiatives as assigned
Work with partners in Operations and Product Management to streamline processes
Utilize management reports and metrics to ensure success in meeting the team's objectives
Oversee employee team adherence to policy and procedures
Diligent awareness of business risk and ownership of issues when they arise
Manage team capacity and proactively manage expenses
Some travel required (20%) to visit clients and internal partners
Experience:
Comprehensive knowledge of Treasury Services and/or Custom Card
BA/BS degree or 3-5 years of relevant experience
Minimum of 2 years of management experience
Experience in coaching or mentoring employees and proven ability to successfully manage conflict
Experience in risk awareness and skills to develop and ensure quality program set ups
Excellent verbal, written, interpersonal, and organizational skills
Excellent verbal and written communications skills
Strong presentation and negotiating skills
Strategic thinker with the ability to manage conflict
Demonstrated team building skills and ability to work in a team environment
Experienced in managing conflict and adapting to change
Preferred Qualifications:
Prior management or senior project management experience
MBA
Knowledge of the Risk and Control Self-Assessment framework and testing
Ability to provide quantifiable management reporting
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.