Agile Coach at Best Buy in Watertown, Massachusetts

Job Description:

Lead Agile Coach
Best Buy is seeking change leaders of diverse backgrounds to join our thriving, creative, and energetic Agile & Product Practices movement. Our company has shown it can pivot, iterate, and respond to change, and we’re looking for additional Agilists to help us continue to imagine what’s possible as we enrich lives through technology.

As a Lead Agile Coach on our Agile and Product Practices team, you will foster a culture of positive change and growth by coaching, facilitating, training, and mentoring in a wide variety of contexts. You may work at an elevation of portfolios, product groups, product teams. You will provide collaborative support to leaders and individuals experiencing profound and ongoing change.

Lead Agile Coaches have an additional focus in one of two areas. One area focuses on the adoption and application of Agile and Product Practices in a specific context. The other area focuses on the creation and facilitation of learning and alignment experiences, reusable artifacts, and learning communities.

WHO YOU ARE...
· Mentally resilient, self-aware, and self-motivated, you partner with others to probe, create, and implement improvement experiments.
· Customer obsessed, with a broad and ever-growing toolbox of Agile and Product practices to bring the customer to the heart of all you and your teams do.
· Confident, positive, and optimistic to put forward new ideas and, when necessary, challenge status quo. You are able to take motivation from constraints, challenge, and change.
· Highly Communicative, verbally, visually, and in writing. You partner with others to tell stories of change and growth to inspire and motivate.
· Able to make strong relationships that support the growth of individuals, teams, and the entire company.
· Motivated by serving individuals, teams and organizations be the best possible version of themselves.

WHAT YOU’LL DO AT BEST BUY...
All Lead Agile Coaches
· Create environments for the agile mindset informed by meaningful and empirical observation. This means visualizing and radiating information, crafting collaborative support agreements, intention maps, resolving global impediments, and working directly with teams, teams of teams, and other groups of employees in ways that honor perspective in psychologically safe settings.
· Collaborate closely with other coaches. Our Agilists aren’t only former scrum masters, but practitioners from a wide variety of disciplines, including software development, service design, UX, consulting, management, and beyond. We pair, learn, support, and grow together, regardless of what part of the company we serve.
· Lead in a visible way, demonstrating Best Buy’s Values and Way We Lead behaviors. You will mentor and train other Agile Coaches and will strive to be actively engaged in coaching connects and forums with your peer group to drive changes and positive outcomes to advance Agile and Product Practices at Best Buy.
· Pivot and grapple with uncertainty as markets, trends, teams, leaders, and the environment shift. Lead Agile Coaches are central to sustaining large transformations and adept at responding to change in their workloads and assignments.
· Up level everyone around them and the organization by serving as an Agile-Lean practitioner and a source of knowledge for one or more specific Agile practices like Scrum, Kanban, Design Thinking, XP, DevOps, Lean, Innovation, or similar disciplines. Lead Agile Coaches proactively host learning communities for motivated individuals, such as meetups, book clubs, teach outs, speakers, conferences, and/or regular cadenced gathering of coaches in adjacent areas, or if managing, their direct reports.

Coaches who focus on adoption and application also:

• Serve as a reflective coaching partner for a portfolio, product group, value stream, or other organizational unit in pursuit of continuous improvement and self-direction. As an active leader on the team, you shepherd the Collaborative Support agreement that constitutes the coaching service design and hypotheses. You will be close to leaders and may do things like run a scrum of scrums, facilitate a Quarterly OKR alignment, run a scaled backlog refinement, host large group retrospectives, assist with organizational design, or other duties as present in the context.
• Knit together multi-disciplinary product teams by building shared language and practice between Product Management, Engineering, CX/UX, and any others. This includes identifying and at times participating in the creation, delivery, and iteration of learning experiences and artifacts.

Coaches who focus on creation and facilitation also:
· Create, pilot, iterate, scale and decommission learning experiences that enable busy professionals to learn, practice, and improve their Agile and Product practices. Our learning experiences have a unique Best Buy style and are often made in context using stories and examples from our own company. Areas of content range from basic and universal (such as introductions to Agile, Scrum, XP, Lean, or specific practices) to more nuanced and specific (helping leaders convey intent, Test and Behavior Driven Development, Dual-track Agile, etc.). These coaches may engage in recording and editing interviews, train-the-trainer sessions, and reflecting to others who seek to improve their own facilitation.
· Curate and improve artifacts that support Agile & Product learning, such as Miro boards, visualizations, exercises, presentations, facilitator guides, toolkits, or even meeting room setups.

MINIMUM QUALIFICATIONS
· 4+ years of experience in the role of a Scrum Master, Agile Coach, or similar role
· Functional understanding of software development processes and practices, to apply effectively to coaching teams

PREFERRED QUALIFICATIONS
· 6+ years of experience coaching teams towards high performance
· Enough experience working in an Agile environment to understand the difference between Agile as a successful practice versus Agile as a business bumper sticker
· Excellent oral and written communication skills, problem-solving, organizational, analytical and critical thinking skills
· Strong leadership skills and ability to influence change at all levels
· Experience in facilitating change, including collaboration with management and executive stakeholders
· Experience with software used to manage Agile work including JIRA, Confluence, Rally, Version One, or similar software
· Bachelor's degree in IT, Computer Science, Engineering, Business or equivalent experience

We can’t wait to meet you and are eager for you to join us!