Job Description:

Company Summary

Join our team! As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.homewarranty.firstam.com

Job Summary

Essential Functions

• The senior level CRM typically has responsibility for a complex and broad regional area and may manage other CRMs. Consistently provides leadership to the department through training and implementing a variety of strategic projects


• Recommends and creates operating policies and procedures to provide guidance to teams while establishing team oriented, customer service philosophy and supportive working environment


• Provides vision and direction regarding all aspects of regional management as it relates to cost, timeliness, and quality of service


• Develops financial forecasts, balances department programs and resources for territories and teams, including strategies and tactics to ensure execution of territory goals and objectives


• Interacts with Divisional and Regional Sales Managers to prepare for new business


• Interfaces with cross functional departments in support of claim management and service delivery


• Keeps managers informed of news, forecasts and strategies; encourages discussion and proposals for optimizing operations, and issues that impact productivity. Monitors and reports on competitive activity


• Maintains high level relationships with vendor and supplier network, keeping both informed of changes in Company policies and procedures


• Develops contractor specific tools and scorecards to monitor and identify cost saving opportunities


• Responsible for productivity and staffing being aligned with regional goals


• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Approves hiring and compensation decisions.

Requirements

• Bachelor's degree or equivalent combination of education and experience; advanced degree preferred


• At least 7-10 years of directly related experience


• 5+ years demonstrated experience in a management role


• Demonstrated success establishing, leading and maintaining effective working relationships at the Senior Management level


• Strong MS Office skills


• Communication skills sufficient to speak to groups and moderate discussions among various stakeholders with differing positions or interests


• Interpersonal skills sufficient to engage with vendors, customers, staff, and corporate executives to exchange information, influence and persuade


• Experience in partnership management and/business development


• Experience in sales and positioning value propositions


• Advanced knowledge of Company products, competitors' products and product standards


• Skill in the hiring, training, monitoring, coaching, and motivating a team


• Ability to execute plans/projects through others


• Ability to convey complex ideas and persuade others


• Ability to analyze complex plans and ideas, foreseeing future impacts on business and individuals

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401K and other great benefits like an employee stock purchase plan. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. Apply Now