The AR Clerk is responsible for billing, collections and dispute management activities for hotel accounts receivable. They are also responsible for ensuring that payments and associated documentation are posted and updated in an efficient, timely, and accurate manner.
Job Description
Reviews hotel night audit reports to verify the accuracy and completeness of direct billing account transactions.
Prepares timely and accurate billing of all customer accounts and compiles supporting documentation
Supports credit check review process for new customers and resolves any potential credit risks
Ensures that unallocated or unidentified cash receipts are addressed and posted in a timely manner
Conducts cash, credit card and bank reconciliations for the assigned hotel portfolio
Prepares documentation for bad debt write-offs in accordance with Sonesta’s AR policy
Posts credit card chargebacks to AR sub-ledger upon receipt
Posts and applies payments to accounts receivable from the daily cash receipts
Maintains records regarding payments, account statuses, and any credit limits, references or approvals
Supports monthly A/R close process, including preparation of general ledger, adjustments, journal entries, and reconciliations
Assists Senior AR Clerk with dispute management and chargeback inquiries as necessary
Performs special projects as needed
Technical:
Strong ability to build relationships and work with internal stakeholders and external customers to resolve any outstanding issues
Experience with accounts receivable, cash handling and overall revenue cycle
Demonstrated knowledge of basic bookkeeping and accounting skills
Understanding of and ability to use Opera PMS system preferred
Behavioral (Do the Right Thing)
Treat each other with respect
Commit to the team
Be authentic and real
Communicate openly, honestly and clearly
Behavioral (Go Beyond)
Exceed expectations
Hold yourself and others accountable
Continuously improve
Dig deeper and find ways to succeed
Additional Job Description
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
0-2 years’ experience of accounts receivable experience preferred
Bachelor’s degree in accounting, finance, or work equivalent with a strong record of success in a work environment
Strong MS Excel skills required for role. Experience using Opera PMS is preferred
Strong attention to detail and commitment to high quality work
Excellent problem-solving skills and ability to think outside the box and challenge the status quo
Ability to proactively communicate and work effectively with AR team, outside vendors, and internal customers
Strong analytical skills and ability to accurately process numerical data
Ability to multi-task, work under pressure and meet deadlines required
Excellent oral and written communication skills
Excellent organization skills and must thrive in a teamwork setting
Passionate and enthusiastic
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.