The Accounts Receivable Manager is responsible for managing the daily accounts receivable activities at the Sonesta Shared Services Center (SSC) in support of Sonesta’s managed hotel footprint. The role will report to the Director, Accounts Receivable and will manage a team of AR Clerks.
Job Description
Manage the AR team to ensure efficient, timely, and accurate daily AR operations, including collections, billing, cash application, write-offs, and month-end close duties
Review and process direct bill applications for new customers to be approved by the Director, Accounts Receivable
Assist hotel operations management staff with group billing, as necessary
Review and ensure that payments are accurately applied to accounts receivable from the daily cash receipts
Ensure that credit card settlements are reconciled daily
Responsible for creating and implementing strategies to increase the amount of successful collections and minimize bad debt exposure
Investigate and resolve complex billing, payment, cash application, reconciliation, and system-related issues through collaboration and cross-functional teams
Verify the adequacy of credit for all in house guests by reviewing Property Management System (PMS) generated reports on a weekly basis and resolve any potential in-house credit risks
Monitor and execute key metrics
Produce monthly consolidated AR Aging report across hotel portfolio and review with Director, Accounts Receivable
Provide AR-related commentary for internal management reporting and external financial reporting, and support other reporting needs, as required
Daily review and analysis of accounts’ status, providing appropriate follow-up for overdue payments and determining correct course of action to collect past due balances
Handle issue escalations from team members as required
Identify process improvement opportunities and lead related change implementation
Create and update standard operating procedures for the department
Provide support to the Director, Accounts Receivable as needed
Key Competencies Required
Technical:
Ability to manage and interpret financial statements
Demonstrated bookkeeping and basic accounting knowledge
Familiarity with Opera PMS system
Financial stewardship and risk management
Deep knowledge of analytics and reporting
Behavioral (Leadership)
Experience managing junior resources
Ability to manage performance within a team
Able to motivate individuals in a positive way to perform to the best of their ability
Comfortable managing the administrative aspect of leadership along with daily work activities
Behavioral (Do the Right Thing)
Treat each other with respect
Commit to the team
Be authentic and real
Communicate openly, honestly and clearly
Behavioral (Go Beyond)
Exceed expectations
Hold yourself and others accountable
Continuously improve
Dig deeper and find ways to succeed
Additional Job Description
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Bachelor’s degree in Finance or related field
5+ years of AR/Billing experience required
3+ years of AR team management experience required
Strong leader who thrives on coaching, training and building a great team environment
Must be PC-proficient and able to thrive in a fast-paced setting
Ability to proactively communicate and work effectively with hotel staff, corporate management, and internal customers.
Ability to think outside the box and challenge the status quo.
Attention to detail, problem solving and trouble shooting skills are essential.
Excellent oral and written communication.
Ability to multi-task, work under pressure and meet deadlines required.
Must thrive in a teamwork setting and have excellent organizational skills.
Passionate and enthusiastic
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.