Customer Service Representative at Cargill in Wichita, Kansas

Job Description:

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters. 

JOB PURPOSE AND IMPACT

The Customer Service Representative will execute a limited scale of customer service activities for our team. In this role you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basicunderstanding of customer service practices and procedures.


• Participate in executing customer service strategies.


• Inform customers about order status, invoices and other standard information needed to complete the sale.


• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.


• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.


• Other duties as assigned

Relocation will not be provided for this position. 

A strong candidate has been identified for this position. However we will consider all candidates who meet the requirements.

MINIMUM QUALIFICATIONS

• High school diploma, secondary education level or equivalent. 


• Four or more years of related work experience. 


• Experience with ERP systems. 


• Experience with Microsoft Office. 


• Able and willing to work extended hours when needed, including weekends and holidays. 

SUCCESS FACTORS 

• Strong oral and written communication skills


• Sound judgment and decision-making skills. 


• Escalates complex conditions to team lead or manager.


• Ability to problem solve. 


• Ability to adapt and learn in a changing work environment.