AVP - Patient Transfer Center at HCA Healthcare in Houston, Texas

Job Description:

Description

SHIFT: No Weekends
SCHEDULE: Full-time

 

Are you looking for a company that places integrity over their bottom line? Here at HCA Healthcare, our everyday decisions are founded on compassion. Apply today and join a team that is dedicated to serving others in need.

HCA Healthcare is a leading healthcare provider with over 31.2 million patient encounters a year at locations in 21 states including the UK. We care about our community! HCA Healthcare has been continually named one of Ethisphere’s most ethical company’s in the world since 2010. In 2018, HCA spent an estimated $3.3 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

 

The HCA Gulf Coast Transfer Center handles the patient movement and logistics for over 35 HCA hospitals and free-standing emergency rooms across the state of Texas.  Located in the Greater Houston, TX area, our mission is to assist in the clinical placement and movement of critical patients both into and out of our facilities providing timely access to care for our patients when minutes matter the most.  The transfer center is staffed 24/7 with seasoned clinical professionals who collaborate between physicians, hospitals, and other immediate health care settings to coordinate the timely movement of high acuity patients such as STEMI, stroke, trauma, neonatal care, and so forth.  Our team is committed to the care and improvement of human life; impacting over 100,000 patients annually through support to hospital staff both for our HCA facilities and other facilities locally or in other Global Markets.  At the HCA Transfer Center, we also assist in arranging transportation services when needed through connection with ground and air services.  Our goal is to provide comprehensive solutions that allow health care providers the ability to stay at the bedside with the patient while we assist in locating placement, transport, and other needed logistics for getting this patient the access to care that they need.  

 

Our Transfer Center teams are committed to providing streamlined access to the right facility at the right time for every patient, every day, throughout the continuum of care. Join us in our efforts to better our community.

   

Click Here to Learn More about the Transfer Center!

 

   We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include Medical, Dental and Vision Insurance, Medical and Childcare Flex Spending Accounts, Life and Disability Insurance, Paid Time Off, Paid Family Medical Leave, Clinical Certification Support, Tuition Reimbursement, Student Loan Repayment Assistance, 401k with Corporate Matching, Employee Stock Purchase Program Employee Discount Program and Identity Theft Protection. We would love to talk to you about this fantastic opportunity.

    

The Transfer Center AVP is responsible for working closely with HCA Gulf Coast Division medical staff, administrators, department heads and nursing staff to effectively direct patient ED/ED, ED/IP   transfers and Direct Admissions from HCA and non-HCA hospitals, including transport and other Transfer Center activities.  The AVP is responsible for leading and managing all members of the Transfer Center team.

    

Specific Job Functions include:

 

·     Provides leadership, management and administration of all aspects of the  Transfer Center to ensure accomplishment of organizational mission and objectives.

 

·    Performs Outreach to area HCA and non-HCA Facilities.  Represents the department on Marketing and Outreach activities and coordinates these efforts.

 

·    Responsible for the Transfer Center service line to include the HCA 877 call line.

 

·    In coordination with the Vice President of Strategic Planning & Development, assures quality communications.  Develops communications standards, protocols, policies and procedures.

 

·    Responsible for developing relationships that will enhance public and private access to the division hospitals, services, physicians, health care professionals, and their affiliates.

 

·    Hires and maintains appropriate staffing levels and utilization of personnel; ensures the highest quality of professional skill through training, development and performance evaluations; with the assistance of the nursing supervisor, recognizes potential deficiencies in behavior and competence and implements appropriate modifications through counseling, disciplinary action and/or termination; recommends wage increases through promotions and performance evaluations; provides a safe and secure working environment.

 

·    Provides a structured means for policy and procedure development through regularly scheduled staff meetings allowing for continual evaluation, review, and update of standards, functions, goals and objectives.

 

·    Works collaboratively with the HCA Division medical staff advisors, and client designated medical staff advisors, to establish, revise and enforce the medical staff participation criteria in the physician referral, nurse triage, and patient test results services.

 

·    Reports, either verbally and/or in writing, any act of professional conduct that could be potentially harmful to the health and well-being of a patient; submits copies of new and updated clinical protocols and algorithms for review and approval.

 

·    Promotes the HCA Division culture of excellence and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.

 

·    Assists with development of capital/operational budgets, strategic planning, customer relations, and marketing and outreach activities on behalf of HCA Division, and the transfer center.

 

·    Initiates communication with others to be pro-active in problem resolution.  The individual is assertive and responsible for developing and maintaining high levels of team performance.

 

·    As part of the programs management team, communicates information to and from staff.  Maintains a positive communication style, keeps employees informed, listens to staff, investigates and resolves issues. Collaborates with management, physicians, patients, and co-workers to promote effective teamwork and problem solving.  Keeps the Vice President of Strategic Planning & Development informed of potential issues that may require his or her attention.  Regularly reports on the units’ activities and actions to ensure that the VP stays informed of work unit status.

 

·    Consults with HCA Division legal advisors on the interpretation and enforcement of the Inspector’s General Safe Harbor Regulations, EMTALA, Stark Laws and any other points of law that are pertinent to telephone call center activity;

 

·    Attends local, regional and national management meetings and as appropriate Division wide meetings.

 

·    Directs and develops education to all Transfer Center personnel on technological systems in use at HCA Division hospitals.

 

·    Oversight of the NFD/SAD Call Center training program, ensuring that all new hires are trained to HCA Division standards by providing weekly training evaluations. Performs ninety-day evaluations on new hires.

 

·    Collects, correlates, analyzes and interprets operational, financial, and statistical data; informs and advises appropriate members of HCA Management of potential business opportunities

 

·     Liaise with HCA Division and HCA IS/IT departments to develop innovative solutions to technological issues in the Transfer Center. Strive to maintain positive relationship between the IS/IT departments and the Transfer Center.

      

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

   

Qualifications

 

Education:

 

Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, Public Administration or a related field required.

Master's Degree Preferred

 

Experience:

 

Minimum of 5 years of progressive supervisory experience.

Transfer Center/Hospital experience preferred.

 

Knowledge/Skills/Abilities:

 

·    Knowledge of the principles and practices of air medical and EMS communications operations and/or healthcare management

 

·    Knowledge of state and national rules and regulations, including EMTALA

 

·    Interact with other healthcare provider and local government officials

 

·    Ensure organizational productivity

 

·    Establish and attain organizational goals and objectives

 

·    Exercise a high degree of judgment, initiative, discretion, and decision-making

 

·    Ability to work in an evolving healthcare environment

 

·    Strong communication and presentation skills

 

·    Knowledge of productivity, financial operations and reporting systems

   

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Notice

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For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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