Service Technician - Residential at Overhead Door Corporation in Charlotte, North Carolina

Job Description:

https://www.nationserve.com/

Who is NationServe?

NationServe is a brand of the Overhead Door Corporation, founded in 1921, a Sanwa Holdings Company, headquartered in Lewisville, TX.  The Overhead Door Corporation also includes brands such as Wayne Dalton, Overhead Door, Todco, Horton, Genie and Creative Door.

NationServe supplies, installs, services, and maintains Wayne Dalton garage doors, commercial doors, garage door parts and Genie® garage door openers across the United States.  These brands embody the same quality, safety and dependability NationServe is known for.

NationServe is a division of Access Systems Division (ASD), one of the most recognized and respected brands in the garage door industry.  NS operates in 17 locations in the United States providing sales and service of residential and commercial overhead doors. ASD has stood for product quality, expertise, and professional service for almost 100 years. Our nationwide network of authorized distributors leads the way with its reliability and professionalism.

Why Work for NationServe??

When you join NationServe, you become an integral part of a dynamic workplace. We’re dedicated to delivering top-notch service and products to our clients. To do that, we tap into the potential of our employees and build the best possible teams across our entire organization.  This is done through the lens of our Core Values:

• Our PEOPLE are our greatest strength.


• We take the very best care of our CUSTOMERS.


• We always strive to do what is RIGHT.


• We aspire to be EXTRAORDINARY today, while building an even better future. 

NationServe offers a highly competitive compensation program, including a world-class benefits package.  We fully believe that Healthy Employees are Happy Employees!   

Comprehensive Benefits Package Includes:

· Medical · Dental · Vision Discounts · HSA · FSA · Life Insurance · Short & Long-Term Disability

· AD&D · 401(k) · Profit Sharing · Personal Time Off (PTO) & Paid Holidays

Other Awesome Benefits Include:

· Blue Care Connection · Education Assistance · Professional Development

· Company Merchandise purchase program · Employee Discount programs

· Personal Property & Casualty Insurance · Employee Assistance Program

· Bereavement, Jury Duty & Voting Pay

Job Description

As a Field Service Technician, you will maintain rapport with customers, ensure your personal equipment is in good working order and document any service and installation actions by completing forms, reports, logs and records.

Job Responsibilities

As a Field Service Technician, you will service existing accounts by analyzing work orders, investigating complaints and resolving problems.

Additional responsibilities for the Field Service Technician include:

• Ordering and gathering components and parts


• Performing acceptance tests


• Suggesting improved methods and techniques to customers regarding door care and operation


• Recommending system improvements to customers


• Keeping service information confidential


• Participating in educational opportunities and reading professional publications to stay current on your technological knowledge

Skills/Experience Requirements

• 6 month -1 year related installation or construction experience


• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.


• Ability to read and interpret documents such safety rules, operating and maintenance instructions, and procedure manuals. 


• Basic math skills required.  


• Ability to read a tape measure and convert nominal measurements


• Willingness to learn product and processes.


• Must have valid DL

Educational Requirements

• High School Diploma or GED

Physical/Work Environment Requirements

• Ability to work in outside weather conditions


• Ability to lift up to 75 pounds.


• Repetitive standing, lifting, reaching, bending, climbing, & kneeling


• Working on ladders at varying heights.