ServiceNow CSM Architect at Cognizant in Atlanta, Georgia

Job Description:

We are looking for ServiceNow CSM Architect for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

"Remote candidates in United Sates will be accepted for this position during Covid"

 

Job Description :  

• Hands-on experience in implementing CSM module on ServiceNow. 


• ServiceNow Implementation Specialist & Admin 


• Hans-on with Now Platform and all Enterprise Service Management suite on ServiceNow. 


• Java Scripting knowledge and hands on experience on it. 


• Hands-on with ITIL Process implementation. 


• Service-now for custom Application Design & Development. 


• Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows. 


• Hands-on design, development and deployment experience with the Service-now platform. 


• Hands-on migrating data from different tools into ServiceNow. 


• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation. 


• Review work of development team. 


• Create and execute development plans as appropriate to meet changing needs and requirements. 


• Communicate and enforce coding standards 


• Good at creating required information for Reporting and Dashboards 


• Knowledge of ITIL methodologies and processes 


• Project Management skills 


• Good Communication and presentation skills, Client handling.  

Technical Expertise :  

• Creation of script based Assignment and Approval rule. 


• Creation of Business Rule, UI Action by using Glide script. 


• Creation of Glide Record object and use of several other important objects as these objects are     created for you when your script is called. 


• Creation of custom related list. 


• Creation of Access Control List with the help of Scripting. 


• Creation of Script based UI Policy and Client Script. 


• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate  


• Querying the table by using Glide Record 


• Referencing Glide List 


• Debugging script  


• Creating and customizing UI and pages using Jelly 


• Working with complex Log Files. 


• Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly 


• Designing of Macros and Formatters. 


• User Administration 


• CMDB Update, Troubleshooting, CI Relationship, CI Attribute update 


• Web Service Integration 


• User Interface Level Integration 


• MID Server Integration 


• Use of Import Sets for data loading from external file or database to the service-now.com 


• Knowledge of ITIL V3 processes 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.