Transportation Coordinator at ADESA Pennsylvania LLC in Mercer, Pennsylvania

Job Description:

Job Summary: Reporting to the designated manager, the Transportation Specialist performs various administrative and clerical duties, and assists in the coordination of the movement of consignment vehicles, and other accounts as assigned, to and from the auction in accordance with Corporate and CarsArrive guidelines to ensure maximum production volume in the most profitable way possible.

Responsibilities and Duties include but are not limited to the following:

Provide excellent customer service:

· Make sure customers receive prompt, efficient and courteous attention.

· Maintain a professional appearance, orderly work environment and friendly disposition.

· Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.

· Respond in a timely manner to all customer inquiries.

Specific Responsibilities

· Act as a point of contact for transportation within the local auction and ensure customers receive prompt, efficient and courteous attention.

· Must be computer literate and have full command of MS Office products. Will act as a subject matter expert for the Transportation Management System (TMS) at the site.

· Specialist is expected to follow the CarsArrive Manual of ADESA Processes to attain department goals.

· Coordinate with auction drivers to make sure vehicles are picked up in a timely and efficient manner.

· Properly dispatch loads for correct arrival time and location.

· Follow up with dealerships/customers to make sure the load arrived safely and on time.

· Negotiate contracts with sublet carriers and ensure compliance with all contractual customer, contractor and supplier agreements.

· Practice and promote teamwork. Set a good personal example of attitude and performance. Assists with proper staffing, in connection with the volume of pickup and delivery orders.

· Assist the CarsArrive team with the coordination of vehicles to the required destination.

· Aid the CarsArrive team with the coordination of transportation activities between auction, customer, office and/or drivers to ensure the department can function in the most efficient, productive and profitable manner.

· Facilitate the Department of Transportation items for the local auction.

· Work with the CarsArrive Team and the corporate transportation department to reduce network costs and improve service.

· Ensure proper follow-through on all directives, bulletins, schedules and accounting from the CarsArrive team and corporate transportation department. Maintain a good flow of communication with CarsArrive team and all other related personnel.

· Any other duties assigned by the General Manager or designated manager.

Educational Requirements and Qualifications:

§ High School Diploma or GED required.

§ 1 to 2 years of office experience in the transportation industry preferred.

§ Effective customer relations, communication and interpersonal skills required.

§ Proficiency with Microsoft Office Products required.

§ The ability to type.

§ Must have organizational skills, be detail oriented with the ability to multi-task.

§ Ability to understand and adhere to Company policies in all areas.

§ Must be qualified to operate a motor vehicle and possess and maintain a valid driver’s license.

Physical Requirements and Working Conditions:

The physical activity requirement of the position is Light to Medium Physical Work.

§ Constant – sitting, watching, touching and fingering, listening, talking

§ Frequent – standing, walking, reaching, feeling, grasping

§ Occasional – pushing, pulling, kneeling, stooping, crouching, lifting, climbing, balancing, crawling

§ Potential – running, jumping, yelling, or other rapid or forceful movement in emergency situations

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical current , moving mechanical parts, exposure to hot equipment and cleaning and pesticide chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations..

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.