Microsoft Dynamics AX - Sr Support Specialist at NTT Data Services in Lexington, Kentucky

Job Description:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MS Dynamics AX Sr Support Specialist to join our team in Lexington, KY.

Position can be filled remotely to start.

- Provide expertise in the Dynamics AXfinancial,supply chainandproduction/manufacturing functions.

- Respond toDynamics AX support tickets, including troubleshooting, issue resolution, and ticket closure.

- Provide in-depth knowledge of the Microsoft Dynamics AX application and evaluate the customer's business processes against the standard Microsoft Dynamics functionality.

- Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.

- When necessary, collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes.

- Responsible for supporting the Microsoft Dynamics AX application to achieve the customer's business requirements.

- Facilitate the customer's decision-making process and develops the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics application).

- Responsible for conducting acceptance testing and train customer resources to successfully use and maintain the Microsoft Dynamics AX application.

Qualifications

- 5 years' experience with Microsoft Dynamics AX - Production and/or Manufacturing and/or Retail.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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