Job Description:

Customer Service Representative

Location:

8931 Colonial Center Drive, Fort Myers, FL

Department: Palliative Care

Categories: Clerical

Type: Full-Time

Shift: 8:00 AM-4:30 PM

Schedule: Days

Description:

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements:

Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required

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Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
Less than 1 Year	Clerical/Administrative	Required	and
	Insurance	Preferred	or
	Customer Service	Preferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

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State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

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Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.


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