Technical Product Support Specialist - Medical Technology Scientific at YOH Services LLC in Philadelphia, Pennsylvania

Job Description:

Technical Product Support Specialist needed in Indianapolis, Indiana 46256 for a long-term contract opportunity with Yoh's client.

The Big Picture - Top Skills You Should Possess:

• Technical support experience


• Medical technology (chemistry/biology/scientific)


• MS Office skills


• Strong communication/listening skills

What You'll Be Doing:

• Provides direct technical support to customers with inquiries on function and usage of products and troubleshooting complaints related to non-functioning electro/mechanical equipment, interface applications or reagents to identify problem area(s) and recommend troubleshooting and resolution. Including use of valid remote diagnostics for remote capable products and knowledge management system.


• Collaborates with others for assistance with more complex issues.


• Accountable for timely and accurate case handling within the CRM.


• Serves as the primary support liaison between company and the customer.


• Applies standard policies and procedures in analysis to resolve complaint/inquiries and assesses issues concerning products to determine potential reportable incidents, while adhering to FDA regulations, company and department quality requirements.


• Escalates customer's complaint/inquiry to internal resources as necessary for appropriate resolution.


• Follows-up with the customer, tracks complaint/inquiry and updates/maintains CRM.


• Collaborates with other departments (i.e. field service, sales, marketing, product champion and logistics) by providing requested technical information, and other field requested materials.


• Responsible for on-call coverage as defined by product need

What You Need to Bring to the Table: 

• Associate's degree or equivalent military training in medical technology, electronics or related field.


• Laboratory knowledge and experience


• Ability to gain knowledge of all products within the business area


• Ability to utilize MS Office, SFDC, SAP, Acrobat, and other company supporting software


• Strong communications/listening skills with a corresponding ability to relay information succinctly and accurately


• Ability to positively negotiate with and defuse irate, dissatisfied customers and maintain their confidence and loyalty

What's In It For You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you.

• Medical, Dental & Vision Benefits


• 401K Retirement Saving Plan


• Life & Disability Insurance


• Direct Deposit & weekly ePayroll


• Employee Discount Programs

Opportunity is Calling, Apply Now for the Technical Product Support Specialist position in Indianapolis, Indiana 46256

Recruiter:  Vera Evan

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.