UAS Operations Specialist at American Tower Corporation in Woburn, Massachusetts

Job Description:

The Team

We are seeking a Specialist UAS Operations to join American Tower’s U.S. Tower division’s Network Operations team.  The Network Operations team monitors and maintains the Company’s U.S. assets, supporting frontline representation in the field and strategic programs. Day to day you will provide technical support for American Tower’s drone operators (“Operators”). As a Specialist, UAS Operations, you will partner cross-functionally to solve technical issues, track global software defects, and identify training opportunities.

Our Core Principles are the foundation of our culture, and we’re focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. Come grow your career with us!

What You Can Offer Us

• Provide end-to-end support for issues via
  phone, email, and instant messenger; perform triage, open tickets, and utilize
  UAS knowledge to resolve delayed or failed drone flights due to issues reported
  by Operators.


• Document problems including steps taken, diagnostic results,
  and escalation and repair information.


• Assist with enhancing and creating new UAS Mission Control
  Center Processes and procedures.


• Analyze trouble tickets and maintenance logs and identify
  trends leading to canceled and interrupted missions including weather, policy,
  software and firmware defects, hardware deficiencies, and training
  opportunities.


• Assist with testing UAS hardware and software to aid in
  evaluating and developing product, software, and firmware releases.


• Facilitate RMA, maintenance, and inventory management
  processes.


• Assist management with evaluating situational issues
  (airspace evaluations, flights over people, encroachments, weather) to advise
  Operators on continued flight operations.


• Approximately 20% of the time the role will be performed
  outside of a conventional office environment.


• Other duties as assigned.

What You Need to Succeed

• High
  school diploma or equivalent required; Bachelor’s degree preferred.


• A minimum of 2 years of UAS industry
  experience or equivalent required.


• FAA UAS Part 107 Operators Certificate
  required.


• Basic understanding of remote sensing and
  photogrammetry preferred.


• DJI flight platform experience preferred.


• Two years of technical issue tracking and
  resolution experience preferred.


• Approximately 10%
  travel may be required in support of the position’s responsibilities.


• Strong written and oral communication skills, including the
  ability to present ideas and suggestions clearly and effectively.


• Ability to work with different functional groups and levels
  of employees to effectively and professionally achieve results.


• Strong organizational skills; ability to accomplish multiple
  tasks within the agreed upon timeframes through effective prioritization of
  duties and functions in a fast-paced environment.

American Tower is proud to be an equal opportunity employer
and will not discriminate against an applicant or employee based on age, sex, sexual
orientation, gender identity, race, color, creed, religion, national origin or
ancestry, citizenship, marital status, familial status, disability, military or
veteran status, genetic information, pregnancy, or any other characteristic
protected under applicable law.