Account Director - Lev - (Remote) at Cognizant in Indianapolis, Indiana

Job Description:

WHAT IS LEV?

Lev is a digital consultancy that works with marketers to level up their customer experience using Salesforce products. We’re a marketing-focused consultancy that’s all about improving the customer experience. We weave strategy and expertise into every solution to level up customer engagement and drive marketing success. While Salesforce gives organizations the foundation and flexibility to power even the most complicated businesses, Lev helps you put plans into action so you can get the most out of your investment. As a Salesforce Platinum Partner, we’re building a team of marketing strategy experts that helps brands leverage Salesforce products to better connect with their customers. We have offices in Indiana and Arizona, and remote workers across the country. We hire the best and brightest in the industry. Sound like you? Keep reading. 

 

ABOUT THE POSITION

The Account Director serves as a trusted advisor and lead strategist while leading the day to day relationships for their clients and guiding cross-functional teams. The Account Director is responsible for developing and strengthening client relationships at all levels. The ideal candidate is passionate about finding the intersection of a company’s business objectives, marketing strategy, and the services Lev provides.

 

This position is available for Remote Candidates in the United States.

RESPONSIBILITIES

• Serve as a business strategist for clients and become engaged in their business by understanding their key KPIs and objectives and providing value.


• Engage in consultative sales through opportunity identification, contact strategy development, and expansion into other business units.


• Accelerate business by facilitating client on-sites, conducting fiscal year planning, leading roadmapping activities, managing quarterly planning, and completing quarterly business reviews (QBRs).


• Utilize forecasting, annual goal/budget setting, accounting planning, and P&L management processes to ensure continued account health.


• Develop sales documentation and engage in pitch, proposal, and statement of work (SOW) development.


• Manage active engagements through onboarding, program planning and management, annual review sessions, escalations, and monthly calls.


• Build and maintain active relationships with key client stakeholders at senior and mid-management levels; understand clients’ signing budget, organizational structure, decision committee, and fiscal/quarterly budget timing.


• Lead internal client teams and manage internal and external stakeholders.


• Ensure clients achieve value from their Salesforce investment.


• Partner with the Sales team on selling with a retention focus.


• Collaborate with Marketing on customer-centric communication.

EDUCATION AND EXPERIENCE

Required:

• Bachelor's degree in Marketing or similar field, or equivalent experience


• 8+ years of agency and/or consulting experience


• Marketing technology background

Preferred:

• Financial Services industry expertise


• Salesforce and/or Marketing Cloud experience


• Digital marketing background

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role