At HomeTeam, we put people first.We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
No experience? No worries. We will train! What’s most important is you. Do you like working independently? Can you work flexible hours and stay motivated, organized, and personable in all sorts of weather, with all sorts of customers? If so, do you have what it takes to be a successful?
As a HomeTeam Service Manager, you can expect to:
Ensures daily assigned revenue is completed while maintaining a high level of service quality
Standardizes pest control technician service routes to improve route density
Schedules and reviews daily routes with technicians
Handles customer complaints; investigates and resolves customer service concerns
Assists technicians with field service requests and delinquent accounts
Orders and maintains equipment, supplies and materials required for service work
Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff
Actively manages performance and motivates service staff
Follows and enforces work procedures, prepares work schedules and expedites workflow to subordinates
Gains and maintains appropriate certification/licensing as required by the state and/or by branch management
Coordinates training and licensing of new service personnel. Ensures that all technicians maintain ongoing certification and licensing. Coordinates and/or provides continuing training as needed
Maintains truck inventory records and performs periodic inspections
Delegates duties and examines work for accuracy and neatness
Maintains records of all technician commercial vehicle licenses and pest control licenses
Assists General/Branch Manager in other duties assigned
Work weekends as necessary to assist the technicians
There’s plenty of perks too! HomeTeamers enjoy:
Competitive pay, plus bonus
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match, employee stock purchase plan
Less than 1 year(s): Ability to manage route-based assignments
Less than 1 year(s): Ability to work in the field independently
Education
Required
High School/GED or better
Licenses & Certifications
Required
Driver License
Skills
Required
Problem solving
Communication
Customer Service
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
Loyal: Shows firm and constant support to a cause
Motivations
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Job Security: Inspired to perform well by the knowledge that your job is safe
Financial: Inspired to perform well by monetary reimbursement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)